You're someone who enjoys bringing order to busy days.
You communicate clearly, think ahead, and stay calm when priorities shift.
You take pride in helping customers and supporting the team behind every service call.
If that sounds like you, keep reading.
Olson Superior Plumbing & HVAC serves Orange County, California, part of the Olson Superior Holdings family of companies. We do plumbing, HVAC, and major systems work, and we do it on a simple conviction, People Over Everything, with four values we actually use: Compassion, Accountability, Respect, and Excellence. If you want a place where the standard is real and the people are watched out for, read on.
You keep the trucks moving. You run a portion of the board the Supervisor owns, routing technicians and installers, holding their windows, and slotting emergencies without blowing up the committed day. When you do it right, the field stays busy, customers get served inside their window, and nobody waits in the dark wondering if we are coming. When you do it wrong, a truck sits idle, a customer's afternoon evaporates, and the day starts unraveling. This is the seat that turns the Supervisor's plan into trucks actually arriving on time, every job, every shift.
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Pick up your portion of the board each morning and launch your trucks on time against the Supervisor's plan.
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Route technicians so windows hold and drive time between jobs stays tight.
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Slot emergencies fast to the nearest capable tech without quietly breaking three other promises.
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Call or message the customer the moment a window is at risk, before the clock runs out, not after.
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Keep your board true in Housecall Pro and Dorothy in real time as jobs move, start, and close.
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Reconcile your board at end of shift with zero orphaned or unclosed jobs.
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Surface idle capacity, staffing gaps, and routing knots to the Supervisor early, while they are still a decision.
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Keep field supervisors and CXR in the loop on changes that touch their side.
We have a rigorous process for hiring, but move FAST for the right person. We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.
Don't worry—if you take the time to apply, we will respond to 100% of the applicants.
The process:
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Click apply and answer a few Who, What, When questions. (5-10 min)
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You'll be texted a link for a 15 min phone interview.
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We'll send you a link to get scheduled for a one hour long in-person interview.
This Dispatcher role pays $20-$30 per hour, with a schedule of 35 to 45 hours a week. If you're looking for steady work with clear compensation, that's exactly what you'll see here.
You'll be part of a team built around care. Not fake slogans. Real compassion, accountability, respect, and excellence in how people treat customers, teammates, and the work itself.
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Medical, dental, and vision coverage
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Life insurance policies
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Accrued vacation PTO
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401(k)
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LifeMart discount benefits on everyday needs like travel, electronics, tickets, family care, wellness, home and auto, financial and legal, apparel, flowers and gifts, and restaurants and dining
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You'll do well here if you're dependable, thoughtful, and naturally care about how people are treated. You don't just want a job. You want to be counted on.
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Experience dispatching, scheduling, or coordinating a field or service team, or a track record of running a busy board under pressure.
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A steady hand when the day changes, you re-sequence calmly instead of freezing or going quiet.
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The instinct to call a customer early with honest news rather than hope a delay fixes itself.
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Comfort in scheduling and job management software with the discipline to keep data clean in real time.
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Clear, fast communication with field crews and office staff alike.
If this sounds like you, apply now!
- Work Hours: 35 to 45 hours work
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Required Experience: None(2) years
