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Position: Senior Business Manager
Status: Full time, regular
Supervisor: Chief Revenue Officer
Core Hours: 8:30 a.m.-5:00 p.m., Monday-Friday (Work is sometimes required outside of these hours, depending on business needs.)
Location: Chicago, IL
Compensation: Salary, base $80,000-$100,000 with opportunities for commission
Position Overview: The Healthcare & Public Sector Business Development Representative is a dynamic, results-driven professional responsible for developing and expanding relationships within local healthcare systems, government agencies, higher education and public institutions. This role focuses on growing Thomas Interiors’ presence in Health, Public sector and Higher education verticals while identifying opportunities, understanding operational and facility needs, and delivering tailored workplace and furniture solutions that support patient care, staff productivity, and public service environments.
The ideal candidate has a strong understanding of healthcare and public sector environments, including the operational demands, procurement processes, and regulatory considerations that influence facility design and furniture selection. Success in this role requires a consultative sales approach, work within a team, the ability to build trust with key decision-makers, and a commitment to delivering solutions that enhance functionality, durability, and user experience.
Key Responsibilities:
End-User Relationship Development: Develop and maintain strong relationships with key decision-makers including facility leaders, administrators, procurement teams, department heads, and leaders across healthcare systems and public institutions. Establish Thomas Interiors as a trusted partner by regularly engaging with clients and understanding their operational and facility needs.
Business Development & Sales Growth: Identify and pursue new business opportunities within hospitals, outpatient clinics, medical office buildings, municipal agencies, higher education institutions, and other public sector organizations. Proactively engage potential clients to uncover upcoming projects, renovations, and facility expansions that align with Thomas Interiors’ solutions.
Influencer Focus & Development: Engage and drive new relationships within the influencer community ie: Commercial Real Estate, Architecture & Design and General Contractors. Identify and create a tailored go to market strategy in partnership with TI leadership for Health Care, Public Sector & Higher Education firms.
Consultative Solution Selling: Work closely with end users to understand functional requirements, workflow challenges, and operational goals. Recommend furniture and workspace solutions that support patient-centered care, staff wellbeing, durability in high-use environments, and efficient space utilization.
Product & Industry Expertise: Demonstrate deep knowledge of Thomas Interiors’ product offerings, including materials, performance characteristics, and customization capabilities suited for healthcare and institutional environments. Stay informed on industry trends including infection control considerations, accessibility requirements, and evolving workplace needs.
Proposal Development: Develop pricing budgets, quotations, and solution proposals by gathering relevant project information, including product specifications, vendor discounting, procurement requirements, and margin considerations. Ensure proposals align with institutional purchasing processes and public sector procurement guidelines.
Customer Support & Account Management: Provide exceptional service throughout the sales and project lifecycle by addressing client inquiries, coordinating design consultations, and ensuring a seamless client experience from initial engagement through project completion.
Market Intelligence: Maintain awareness of healthcare and public sector facility trends, capital planning initiatives, and competitor activity to identify emerging opportunities and adapt sales strategies accordingly.
Internal Collaboration: Work cross-functionally with sales leadership, design teams, and operations to deliver high-quality solutions that meet client expectations and project timelines.
Additional Responsibilities: Other duties, as assigned
Qualifications:
Proven sales or business development experience, preferably within healthcare, government, institutional, or contract furniture environments
Strong understanding of healthcare facilities, public sector operations, or institutional environments
Experience working with facility managers, administrators, procurement teams, or leadership stakeholders
Excellent communication, presentation, and relationship-building skills
Ability to manage multiple projects and deadlines in a fast-paced environment
Detail-oriented with a strong commitment to delivering exceptional client service
Self-motivated, goal-oriented, and able to work independently
Proficiency in CRM tools and Microsoft Office Suite
Preferred: Bachelor’s degree in business, marketing, interior design, healthcare administration, or related field
