*****THIS IS NOT A REMOTE POSITION. YOU WILL BE REQUIRED TO COME TO OFFICE IN CULVER CITY AND SUPPORT CLIENTS IN THE LOS ANGELES AND GREATER LOS ANGELES AREA.*****
Generation IX is looking to hire an IT Support Engineer to perform Remote Local Support for our clients located in and around Los Angeles.
This includes being part of the Help Desk Team and providing remote support for Servers, PCs, Macs, Networking Equipment, Firewalls and Desktop Software for a variety of diverse small to medium-sized organizations.
The candidate should expect and not be opposed to performing a wide variety of IT Support ranging from simple desktop and peripheral support to complex Server and Network issues, as dictated by client request and company workload. Candidates must also be willing to work directly with all types of clients, internal staff, and 3rd party vendors, from technical to the very non-technical.
REQUIRED SKILL SET
Candidates with experience in the following would be preferred over others:
- - Previous experience working for another MSP, a VAR and/or as an IT Consultant
- - Good Knowledge of Connectwise (or other PSA tools like AutoTask)
- - Familiarity with Remote Monitoring software like Continuum, Kaseya, LabTech.
- - Comfortable working with Sonicwall Firewalls, and vendor switches
- - Server Virtualization (VMWare and Microsoft HyperV)
- - Server hardware and related technologies, including: RAID, iLO.
- - Data Backup Technologies: Local hardware Backup using VEEAM Backup & Replications, BDR, Cloud Backup, Symantec BackupExec.
NON-TECHNICAL SKILL SET
- - Able to work at a high level independently, utilizing other resources with good judgment.
- - Able to demonstrate high initiative and ownership of issues.
- - Able to excel in making customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills.
- - Able to follow internal procedures and reliably perform real-time trouble ticket documentation.
- - Able to work at a fast pace and achieve pre-determined billable utilization goals.
- - Must have strong leadership skills and a willingness and ability to work through tough situations and solve challenging problems.
- - Able to own and manage small project under specific customer guidelines
- - Extraordinary written, verbal and interpersonal skills are a must.
- - Must be ready and willing to commit to continuous education, certification and self-improvement.
- - Able to keep office hours, as well as any late workdays that are typical with IT positions from time to time.
- - Able to participate in a rotating 24x7, on call schedule.
TECHNICAL SKILL SET
- - 5+ years professional experience in supporting the following:
- - Microsoft Windows 7/10, Microsoft Outlook and the Office Suite, including Office365.
- - Microsoft Windows Server 2008/2012/2016 (mandatory)
- - Microsoft Active Directory (mandatory)
- - Microsoft Exchange (preferable)
- - Firewall configuration and troubleshooting.
- - Networking connectivity/equipment TCP/IP for both LAN and WAN topologies, including: routers, managed switches, VLANs, WLANs, NAT, firewalls
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Culver City, CA 90230 (Required)
Work Location: In person
