Job Summary
We are seeking a dynamic, bilingual and compassionate Patient Service Coordinator to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, providing exceptional administrative support and ensuring smooth clinic operations. Your energetic approach will help create a welcoming environment, coordinate patient appointments, verify insurance details, and manage medical records with precision. If you thrive in a fast-paced setting, possess excellent communication skills, and are passionate about delivering outstanding patient service, this opportunity is perfect for you!
We are looking for someone who is eager to learn, take on new responsibilities, and grow within our organization. This role offers opportunities for professional development and career advancement for individuals who are motivated to expand their knowledge and build a long-term career in healthcare.
Duties
- Greet patients warmly and handle all front desk responsibilities with professionalism and enthusiasm
- Schedule patient appointments efficiently using EMR (Electronic Medical Records) systems
- Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and collections
- Collect and review medical documentation, including CPT coding, ICD-9/10 codes, and care plans to support billing accuracy
- Manage medical records filing, documentation review, and maintain HIPAA compliance to protect patient privacy
- Utilize multi-line phone systems to answer inquiries promptly while demonstrating excellent phone etiquette
- Assist with medical billing processes, including collections related to outstanding balances and insurance claims
Experience
- Prior clinic or medical office experience with a strong understanding of medical terminology and coding (ICD-10, CPT)
- Proven experience in medical administrative support or healthcare front desk roles
- Familiarity with EMR systems.
- Knowledge of insurance verification procedures and Medicare/Medicaid billing processes
- Bilingual abilities to effectively serve diverse patient populations
- Demonstrated proficiency in computer skills including Microsoft Office Suite and health information management software
- Excellent organizational skills with attention to detail in documentation review and office management tasks
Join us in delivering exceptional patient care through energetic service and meticulous administrative support! We value your expertise in medical office management and look forward to welcoming a dedicated professional who is eager to make a positive impact on our patients’ experiences.
Pay: $14.00 - $17.00 per hour
Work Location: In person
