About Myco's Collision
Myco's Collision is a family-owned collision repair shop that has proudly served our community since 2006. We believe collision repair is about more than fixing damaged vehicles—it's about helping people through a stressful and unexpected time with honesty, quality workmanship, and exceptional customer service.
Our reputation has been built one customer at a time, and we're looking for someone who shares our commitment to professionalism, integrity, and treating every customer like family.
Position Summary
The Office Administrator is the central point of communication for our collision repair shop. This position plays a vital role in creating a positive customer experience while ensuring the daily operations of the office run smoothly and efficiently.
You will communicate with customers, insurance companies, vendors, and our production team while managing repair documentation, scheduling, accounts payable and receivable, customer updates, and general office administration.
No two days are exactly the same. Success in this role requires organization, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities Customer Service
- Welcome customers in person and by phone with a friendly, professional attitude.
- Answer incoming phone calls and direct inquiries appropriately.
- Schedule estimates, vehicle drop-offs, and repair appointments.
- Check customers in and out of the repair process.
- Explain repair procedures, timelines, and next steps.
- Provide proactive repair status updates throughout the repair process.
- Handle customer questions, concerns, and complaints professionally.
- Communicate with customers regarding vehicle pickup, delays, and payment information.
- Maintain a positive customer experience from the initial estimate through final vehicle delivery.
Administrative Responsibilities
- Create and maintain customer repair orders and files.
- Prepare repair folders and ensure documentation remains complete and organized.
- Enter and update information in the shop management system.
- Maintain accurate customer records and communication logs.
- File paperwork promptly and accurately.
- Protect confidential customer and business information.
- Assist ownership with administrative projects and daily office operations.
- Keep the office organized, clean, and operating efficiently.
Insurance Coordination
- Communicate with insurance companies regarding repair claims.
- Submit and monitor insurance supplements.
- Follow up on pending approvals.
- Maintain documentation of insurance communications.
- Update customers regarding insurance claim progress.
Parts & Vendor Coordination
- Order repair parts from vendors.
- Track parts orders, deliveries, backorders, and returns.
- Verify incoming parts for accuracy and damage.
- Communicate with vendors regarding shortages or order issues.
- Coordinate parts availability with the production team.
Financial & Accounting Duties
- Process customer payments.
- Prepare invoices and final billing.
- Maintain accounts receivable records.
- Assist with collections and outstanding balances.
- Enter vendor invoices into QuickBooks.
- Process accounts payable, including ACH payments and checks.
- Record payment information accurately.
- Prepare deposits as needed.
- Assist with payroll preparation and employee timecard verification.
Office Operations
- Maintain office supply inventory and place supply orders.
- Review daily schedules and prepare for customer appointments.
- Coordinate communication between customers, technicians, estimators, insurance companies, and vendors.
- Complete opening and closing office procedures.
- Assist with maintaining business records and documentation.
- Support overall shop operations wherever needed.
QualificationsRequired
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Professional phone etiquette.
- Excellent attention to detail.
- Strong computer skills, including Microsoft Office and email.
- Ability to quickly learn shop management software.
- Reliable transportation.
- Positive attitude with a willingness to learn.
- High school diploma or equivalent.
Preferred (Not Required)
- Administrative or office experience.
- Customer service experience.
- Experience in an automotive, collision repair, or insurance environment.
- QuickBooks experience.
- Accounts payable or bookkeeping experience.
- Experience ordering automotive parts.
- Experience working with vendors or insurance companies.
Skills
- Customer Service
- Office Administration
- Administrative Support
- QuickBooks
- Accounts Payable
- Accounts Receivable
- Data Entry
- Scheduling
- Microsoft Office
- Multi-line Phone Systems
- Insurance Claims
- Automotive Administration
- Collision Repair
- Bookkeeping
- Vendor Management
- Time Management
- Organization
- Multitasking
- Professional Communication
- Detail-Oriented
What We're Looking For
The ideal candidate is someone who:
- Enjoys helping people.
- Stays calm under pressure.
- Is highly organized and dependable.
- Communicates professionally and confidently.
- Pays close attention to details.
- Can prioritize multiple tasks throughout the day.
- Takes initiative without constant supervision.
- Learns quickly and adapts to changing priorities.
- Works well as part of a team.
- Understands the importance of professionalism and confidentiality.
- Takes pride in providing outstanding customer service.
Schedule
- Full-Time
- Monday – Friday
- 8:00 AM – 5:00 PM
Benefits
- Paid vacation (accrued after one year of employment)
Why Join Myco's Collision?
At Myco's Collision, you're more than an employee—you become part of a team that genuinely cares about its customers and each other.
We believe in doing the job right, communicating honestly, and treating people with respect. Every repair represents someone trying to get their life back to normal, and every employee plays an important role in making that happen.
If you're dependable, organized, enjoy helping people, and take pride in your work, we'd love to meet you.
Pay: From $16.00 per hour
Application Question(s):
- At least 3 years of auto collision repair facility experience
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Longs, SC 29568 (Required)
Work Location: In person
