Job Overview
The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.
Responsibilities
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Performs preventative maintenance and general maintenance on AGS gaming equipment
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Completes all reports and paperwork in a timely manner
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Performs technical procedures on both slot machine and table game equipment
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Troubleshoots and repairs service incidents in a timely manner and escalates as necessary
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Keeps parts inventory current
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Participates in a weekly on-call rotation with other technicians in territory
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Provides “best in the business” customer service
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Adheres to all safety guidelines during work hours, as set forth by AGS
Skills/Requirements
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High School diploma or GED required
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Must be at least 21 years’ old
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Current driver’s license and vehicle insurance is mandatory
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Entry level, gaming experience is not necessary, but is a plus
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Must have 2 years’ experience in electronics and/or computer networking
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Requirement to obtain licensing approval by tribal and/or state gaming regulators
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Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook)
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Understands basic AC/DC electronics
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Basic understanding of computer networking
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Sound problem-solving skills, organizational skills and attention to detail
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Positive attitude, teamwork mentality
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A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
- Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
