About Latitude Food Allergy Care
Latitude Food Allergy Care is the leading network of clinics providing life-changing testing and treatment, including oral immunotherapy (OIT), to help families with food allergies live more freely. Latitude was founded in 2018 by food allergy parents in partnership with world-renowned researchers to provide an exceptional patient experience specifically designed for the needs of food allergy patients of all ages. Led by board-certified allergists, Latitude has provided evidence-based solutions like OIT to more than 11,000 patients with single and multiple food allergies, including those with the most severe food allergies.
Latitude currently has 12 clinics — four in Northern California, three in NYC, and five in Southern California — and is continuing to expand across the country.
Role
Latitude offers hospitality-minded, concierge-level care—setting the bar for what patient-centered service should feel like. We're looking for someone who embodies this standard, who knows how to create warm, thoughtful interactions and anticipates needs before they arise. Are you tired of standard admin roles that feel repetitive and routine? Do you derive great satisfaction when helping others? Are you a naturally driven individual who thrives on building genuine relationships, mastering multitasking, and creating outstanding patient experiences? At Latitude, we're redefining the medical front office role into something truly exceptional. We want individuals who don't just schedule appointments—they own day-to-day clinic operations and patient experience, elevate patient care, create meaningful connections, and are a core part of our company's success.
This role is perfect for you if:
- People frequently tell you, "You're incredible at multitasking!"
- You are genuinely energized by interacting with people and building lasting relationships.
- You're not looking for a job—you're eager to launch and grow a meaningful career.
- Going above and beyond isn't just a phrase for you; it’s how you approach every day.
- You equally value efficiency and hospitality.
- You have a special kindness and calming energy to help children and families navigate challenging times.
Responsibilities
- Provide Hospitality-Minded, Patient-Centric Care: Provide an exceptional experience for our patient and their families, ensuring they feel valued at every interaction. Uphold Latitude’s reputation by consistently delivering outstanding service and maintaining high patient survey scores.
- Operational Management: Oversee day-to-day clinic operations, setting a welcoming atmosphere and managing office amenities.
- Exceptional Patient Communication: Proactively build relationships and personalize patient care, guiding families through their allergy care journey.
- Appointment and Schedule Management: Proactively confirm and manage patient appointments, maintain detailed records in Epic and Salesforce, and achieve clinic financial goals.
- Administrative Excellence: Manage patient forms, handle billing, order supplies, operate multi-line phone systems, enter data accurately, and maintain meticulous records.
- Project Management: Own your projects from start to finish with diligence and thoroughness.
Who We're Looking For
- Individuals who naturally provide white-glove service and know how to anticipate and meet both spoken and unspoken needs of patients.
- Passionate, proactive individuals eager to make a meaningful impact on patients' lives.
- Exceptional communicators with empathy, accuracy, and efficiency.
- Self-motivated, adaptable team players who thrive in dynamic environments.
- Organized multitaskers who can effortlessly manage complexity and maintain focus under pressure.
Education and Experience
- High school diploma or GED required.
- Minimum 1 year of experience in a healthcare administrative role.
- Familiarity with Epic medical software and data entry preferred.
Compensation
- Bonus potential of up to $500 per month after 3 month training period
- Benefits: Medical, Dental, Vision, Life, Disability, 401(k), FSA, HSA, PTO, and major Holidays
Location
- 5 days per week in Redwood City. Willingness to cover our other Bay Area locations occasionally is required.
This isn't just another administrative position—it's an opportunity to redefine patient experience and grow with a team dedicated to excellence. If you're ready to elevate your career and become a pivotal part of our patient-focused journey, Latitude is where you belong.
Join us, and let's make extraordinary care the standard!
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- Commuter assistance
- Dental insurance
- Dependent health insurance coverage
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
