Overview
At Luminance Regenerative Beauty & Wellness, we bring luxurious and results-driven aesthetic treatments to our patients through a personalized, regenerative, and wellness-focused approach. We are committed to delivering exceptional patient experiences while helping clients look and feel their best.
We are seeking an experienced, hands-on Medical Spa Office Manager to lead the team, support providers, drive revenue growth, and ensure operational excellence.
Responsibilities
- Oversee daily office operations, scheduling, and workflow management.
- Manage inventory, supplies, and vendor relationships.
- Maintain patient records, consent forms are completed and updated in EMR system.
- Ensure the facility remains clean, organized, and professional at all times.
- Ensure every patient receives exceptional service from initial inquiry through follow-up care.
- Resolve patient concerns promptly and professionally.
- Drive monthly revenue goals through effective leadership and performance management.
- Monitor key performance indicators (KPIs), including: revenue sales, memberships and retail sales.
- Coach staff on consultation conversion, patient education, and treatment plan recommendations.
- Lead, coach, and develop front desk staff, patient coordinators, estheticians, and clinical support team members.
- Work closely with providers, nurses, and the Medical Director to ensure smooth daily operations.
- Conduct regular team meetings, performance reviews, and training sessions.
- Foster a positive, high-performance culture focused on patient care and accountability.
Pay: $25.00 - $30.00 per hour
Benefits:
Experience:
- Medical Spa : 2 years (Required)
Work Location: In person
