Overall Responsibilities
Assist the General Manager and Assistant General Manager in overseeing all operations of the restaurant.
Key Areas of Responsibilities
Operations
-
Assist in supervising and managing staff members to ensure they are in compliance with all restaurant policies, procedures, etc.
- Perform restaurant duties: work the POS system, assist guests in the Drive-Up Service, make food tickets, work the chicken station, wrap station, front line, and in the back kitchen when necessary
- Coordinate catering orders and deliveries
-
Know all menu items, ingredients, and be familiar with all recipes and food preparation
-
Control food quality and consistency
-
Interact and handle guest issues
Financial
-
Complete armored car transactions and deposits and basic restaurant accounting
- Ensure the restaurant supplies orders are placed including, produce, pita, and chicken
Work Safety, Food Safety, and Planning
-
Ensure work safety by ensuring staff members are complying with all safety procedures
-
Ensure food safety by completing the following tasks: take food temperatures, maintain safe food
- Interact with health department inspectors
-
Maintain a safe, clean, and sanitary restaurant
-
Maintain a positive and friendly work environment Personnel
-
Manage staff member breaks
-
Participate in weekly supervisor meetings
- Motivate, train, and develop staff members in specific job functions as well as coach and counsel staff members on an ongoing basis
- Handle and report specified HR related situations General
-
Perform required administrative duties, fill out required operational checklists
-
Communicate with upper management on various projects
-
Make suggestions on how to improve the overall restaurant operation
-
Coordinate restaurant maintenance repairs
- Travel to training events and/or other restaurant locations
-
Other duties as assigned
Position Levels & Skill Sets
- Shift Leader – 1: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties
- Shift Leader – 2: Guest Service 3 Proficiency, Associate 4 Proficiency, Specified HR Duties, HR Discipline Documents, IIPP/Safety Facilitator
Qualifications
-
High School Diploma required
-
2+ years of previous work experience in a high volume quick service restaurant
-
Experience leading a team
- Proficient in the following restaurant functions: food planning and preparation, purchasing, sanitation, and restaurant safety
-
Passionate about food and hospitality
-
Basic computer knowledge
-
Possess basic math skills and have the ability to work a cash register or POS system
-
Able to complete tasks on or before set deadline.
-
Able to work well with others, set an exemplary example of leadership and respectful communication.
-
Must enjoy and succeed in a fast-paced environment
-
Must pass Food Handler Management course and test
-
Must be able to transfer to another California Chicken Café location within a 50-mile radius
-
Fully documented to work in the U.S.
Physical Requirements
-
Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week, occasional sitting, 1-4hrs/day.
Work Conditions/Hours
-
Must have the stamina to work 40+ hours per week. Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
-
Exposure to cleaning chemicals, noise, steam, and smoke.
- Works with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, computers, and other office equipment.
