Description:
J.Con Salon & Spa is currently seeking a Guest Care Advisor who is passionate about providing world-class service. The Guest Care Advisor is a champion of J.Con’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
Responsibilities:
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Must be able to effectively communicate to guests in an attentive, friendly, and courteous manner while providing “world-class” service.
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Maintain an accurate and up-to-date point-of-sale (“POS”) program at all times. This includes all facets of the appointment book and the register.
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Handles cash and credit card transactions
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Meet Retail Weekly/Monthly Sales Goals
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Responsible for accurate check in/check out salon guests.
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Utilize proper phone etiquette when answering phones.
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Provide excellent customer service by educating guests on products while ensuring an excellent experience from beginning to end.
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Promote and represent J.Con in a professional and enthusiastic manner
Benefits:
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Health, Dental, Accident, Life, Vision
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Paid Time Off
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Employee Discounted Services and much more!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Schedule:
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8 hour shift
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Day shift
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Monday to Saturday
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Night shift
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Weekend availability
Supplemental Pay:
Shifts:
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Morning (Required)
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Mid-Day (Required)
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Evening (Required)
Working Days:
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Monday (Required)
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Tuesday (Required)
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Wednesday (Required)
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Thursday (Required)
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Friday (Required)
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Saturday (Required)
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Sundays (CLOSED)
This Job Is Ideal for Someone Who Is:
Dependable
- - more reliable than spontaneous
People-oriented - - enjoys interacting with people and working on group projects
Adaptable/flexible - - enjoys doing work that requires frequent shifts in direction
Detail-oriented - - would rather focus on the details of work than the bigger picture
Achievement-oriented - - enjoys taking on challenges, even if they might fail
High stress tolerance - - thrives in a high-pressure environment
This Job Is:
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A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
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Open to applicants who do not have a college diploma
Benefit Conditions:
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Waiting period may apply
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Only full-time employees are eligible
Work Remotely:
Requirements:
- 2-3+ years of fast-paced, hospitality or retail/salon experience
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Proficient with technology is a must (e.g., POS system and Apple devices)
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Experience on salon booking software preferred
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Commitment to excellence and high standards
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Ability to maintain excellent telephone and professional customer service skills
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Sales required
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Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
Physical Demands:
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Ability to stand for long periods of time.
