DSHS ESA DPI Program Integrity Administrator
DSHS's Economic Services Administration (ESA) is seeking a Program Integrity Administrator to join the Division of Program Integrity (DPI). This role offers the opportunity to contribute to a mission-driven team committed to strengthening the accuracy, accountability, and overall integrity of Washington’s public assistance programs.
In this role you will serve as the SNAP (Supplemental Nutrition Assistance Program) performance system team administrator and provide executive level leadership and oversight to reduce Washington State's SNAP payment error rate. You will accomplish this by ensuring a cohesive and sustainable approach to improving eligibility accuracy, federal compliance, and program integrity.
As the Program Integrity Administrator you will be the division's subject matter expert in SNAP performance systems, payment error reduction, and corrective action strategy. You will integrate your policy expertise, quality control operations, data analytics, and frontline operational feedback to identify root causes of eligibility errors and implemented target, measurable resolutions.
Some of what you'll do:
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Oversee development and use of comprehensive error tracking dashboards and reporting tools
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Establish internal baselines and benchmarks for error types, QC completion rates, and performance outcomes
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Lead gap and root cause analyses across error trends to complement existing QC/ME efforts
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Monitor impacts of policy changes and emerging trends on error rates and system performance
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Respond to internal and external information and data requests
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Provide corrective action plan development and oversight
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Ensure CAPs are evidence-based, measurable, and target root causes of identified errors
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QC errors and increase QC completion rates
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Address repeated errors in high-risk eligibility elements
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Support sustainable system improvements that increase case accuracy
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Ensure findings from data analysis are translated into actionable operational improvements
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Recommend potential policy and procedure revisions in collaboration with partners based on error trends, systemic findings, and federal guidance
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Provide supervision, leadership, direction, and coordination for the SNAP performance system efforts
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Serve as primary DPI liaison on SNAP performance initiatives
What we're looking for:-
Expert level experience with Washington SNAP Quality Control and/or Management Evaluation processes
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Experience working directly with federal partners
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Experience implementing large-scale policy changes, including work requirement policies
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Experience developing performance dashboards
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Knowledge of Washington State public assistance systems and eligibility platforms
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Skilled in developing measurable performance metrics and monitoring
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Ability to foster collaborative relationships with internal and external partners
Who should apply:
A bachelor's degree from an accredited university in social services, public administration, or communication (or a closely related field).
AND
At least five years of paid, professional experience interpreting state and federal laws and regulations pertaining to public assistance programs:
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Demonstrated experience in SNAP policy, Washington eligibility determination, or program integrity oversight
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Advanced knowledge of federal SNAP regulations, Washington Quality Control and Management Evaluation processes, and performance measurement standards
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Strong working knowledge of computer and database systems used in ESA (QAMIS, ACES, SSPS, eJAS, Barcode, Microsoft Office)
AND
Three years paid, professional experience in some combination of the following:
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Experience developing or overseeing audit / Corrective Action Plans and federal reporting requirements
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Experience leading cross-functional or cross-division initiatives
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Experience analyzing performance data to identify trends, root causes and improvement strategies
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Demonstrated ability to manage complex projects involving multiple stakeholders
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Leadership experience supervising staff or leading system-level initiatives
Equivalent paid professional experience, as described above, may substitute year for year for the required education.
Please include along with your application:
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Resume
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Cover Letter
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3 Professional References
Questions? Please contact
[email protected] and refence #05310.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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