Job Summary
We are seeking a dynamic and highly organized Front Desk Coordinator - Dispatcher to join our team! This vital role combines front desk responsibilities with dispatching duties, ensuring smooth communication, efficient scheduling, and exceptional customer service. As the first point of contact for visitors, clients, and staff, you will manage phone systems, coordinate appointments, and support office operations with enthusiasm and professionalism. Your ability to juggle multiple tasks while maintaining a friendly demeanor will be key to your success in this energetic environment. This paid position offers an exciting opportunity to develop your administrative skills and be an integral part of our vibrant team.
Responsibilities
- Greet walk-in customers warmly and be the friendly, professional first point of contact for our branch
- Answer incoming calls, take messages, and route people to the right person
- Book service calls and answer basic questions about scheduling, availability, and next steps
- Keep the front office tidy, welcoming, and organized Dispatch (using FieldEdge)
- Schedule and dispatch service technicians and installers through FieldEdge, our field service software
- Coordinate the daily board — match the right tech to the right job and keep crews moving efficiently
- Communicate arrival windows, changes, and updates to customers and field staff
- Keep job status, notes, and customer records accurate and up to date
- Assist managers with clerical tasks filing, data entry, paperwork, and follow-ups
- Take on administrative projects and light office support
- Cross-train on additional office functions over time as your responsibilities expand
Skills
- A friendly, professional, customer-first attitude — you like helping people
- Strong organizational skills and attention to detail; you don't let things slip through the cracks
- Comfortable on the phone and calm under a little pressure when the day gets busy
- Reliable and punctual — the team counts on you being here
- Able to juggle a few things at once and stay level-headed
- A team player who's willing to pitch in wherever needed
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry systems
- Excellent organizational skills to prioritize tasks efficiently and manage time effectively in a fast-paced setting
- Ability to proofread documents accurately while maintaining attention to detail
Join us as a Front Desk Coordinator - Dispatcher to bring your organizational talents and vibrant energy into a role that keeps our operations running smoothly! We value proactive individuals who thrive on delivering outstanding support while fostering positive interactions with everyone they encounter. This is more than just a job — it’s an opportunity to grow your administrative expertise in a lively workplace dedicated to excellence.
Pay: $18.00 - $21.00 per hour
Work Location: In person
