Assistant Manager Areas of Responsibility (AOR)
Position Summary
The Assistant Manager supports the General Manager in the daily operation of Pure Social by ensuring exceptional guest experiences, maintaining operational excellence, leading the service team, and driving accountability. The Assistant Manager is expected to lead by example and remain highly visible on the floor during service.
Leadership Expectations
- Lead by example through professionalism, urgency, and a positive attitude.
- Coach and develop team members in real time.
- Hold team members accountable to company standards.
- Promote teamwork and resolve guest concerns professionally.
Scheduling Responsibilities
- Create and maintain weekly schedules for Bartenders and Servers and Hosts.
- Schedule according to business volume and forecasted sales.
- Ensure proper staffing while managing labor costs.
- Communicate schedules on time and manage approved shift swaps.
Guest Experience
- Perform consistent table touches throughout every shift.
- Ensure guest satisfaction and resolve concerns immediately.
- Monitor food quality, beverage quality, and speed of service.
- Visit tables after food delivery and assist the service team during peak periods.
Floor Presence Expectations
- Spend approximately 75% of business hours on the floor coaching employees, supporting service, monitoring ticket times, ensuring cleanliness, and engaging with guests.
- Remain visible and approachable to guests and team members.
Administrative Responsibilities
- Spend approximately 25% of work time completing administrative duties during slower business periods.
- Write schedules, review labor reports, complete inventory paperwork, respond to emails, review sales reports, complete manager logs, follow up on employee documentation, assist with payroll review, and order supplies when assigned.
Daily Operations
- Ensure cleanliness of the restaurant, restrooms, and parking lot.
- Verify dining room presentation, music, lighting, and atmosphere.
- Enforce uniform standards and side work completion.
- Maintain health inspection readiness.
Team Development
- Coach and train team members.
- Oversee training for Bartenders/Servers/Hosts.
- Provide performance feedback.
- Recognize outstanding performance and address deficiencies promptly.
Food & Beverage Quality
- Monitor presentation, portion consistency, ticket times, expo accuracy, and food safety.
Financial Responsibility
- Manage labor efficiently, minimize waste, monitor comps and voids, protect company assets, and ensure proper cash handling.
Communication
- Maintain clear communication with managers and all front- and back-of-house team members.
- Lead effective pre-shift meetings.
Performance Standards
- Be punctual, professional, calm under pressure, visible during service, and lead with integrity.
Key Performance Indicators (KPIs)
- Guest satisfaction
- Table touches
- Labor management
- Schedule accuracy
- Team development
- Speed of service
- Cleanliness
- Policy enforcement
- Food & beverage quality
- Shift execution
Daily Focus
- Before Service: Verify staffing, conduct pre-shift meetings, inspect restaurant readiness.
- During Service: Spend 75% of time on the floor, perform table touches, support the team, and monitor operations.
- After Service: Complete administrative work, review labor, verify side work, document issues, and prepare for the next shift.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
Work Location: In person
