Assistant Director, K-12 Delivery Specialist
College Board - Operations
Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And, due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.
This team works closely with College Readiness Assessments (CRA) State Partner Success team as well as external stakeholders, primarily district assessment coordinators and school test coordinators. Internally, this team partners closely with other ADO team members as well as State and District Partnership (SDP) colleagues.
As a K12 Delivery Specialist within ADO, you are responsible for supporting implementation of a state’s SAT and PSAT assessment program. You will be an escalation point of contact for the state’s district and school test coordinators as they prepare and then deliver the assessment for their federal accountability measurement or other state legislative requirements. The K12 Delivery Specialist works closely with the CRA State Partner Success team and key ADO and Customer Experience partners to ensure a successful test administration at every eligible school in contract states. This includes providing trainings to district and school stakeholders and managing escalations from these stakeholders in a timely manner and within the specified guidelines for states as well as the policies of various internal departments.
You will be most successful in this role if you are a hands-on, flexible delivery specialist who is willing to go above and beyond to support customers and find resolutions to issues.
Provide Assessment Delivery Support (65%)
Establish a strong relationship with the CRA State Partner Success team, SDP, and other College Board stakeholders, and external state partners.
Facilitate Communication between Schools and Districts and College Board (20%)
Develop Processes and Methods of Continuous Improvement (15%)
Identify patterns and trends in customer needs and propose solutions related to operational workarounds, field-level pinch points, and ideal approaches for delivering training and handling escalations.
3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience, ideally as a former school or district testing coordinator or administrator.
Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
The ability to effectively coordinate multiple responsibilities simultaneously, with a fast, flexible, cooperative work style and the ability to reprioritize as needed.
To qualify for this role, you must have:
All roles at College Board require:
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
At College Board, we offer more than just a paycheck: we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.
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