Phone Associate is responsible for front office activities including but not limited to greeting patients, answering phone calls, and utilizing multiple computer systems for charting purposes. Exhumes a professional demeanor on the phone when speaking with patients and with all other calls to represent Afdent positively. Will go through extensive training in lobby, finance, billing, and insurance to begin learning the operational flow relative to the essential functions.
We believe that each patient deserves the best oral health care available in today’s dental industry. Superior clinical dentistry is expected by all patients, which is what we provide. It is the overall patient experience that generally sets a practice apart from others. Provided that dentistry is what it should be, it is the item most remembered by a patient.
Provide above and beyond customer service to our patients
Clearly communicate with the patients and answer questions of patients
Identify the different working systems Afdent uses such as Check-In Software, Confirming Software, PMS, and the purpose for their use
Identify where messages come through on Confirming Software
Input patient information into Open Dental software system; utilize Open Dental and other software systems to enter information accurately
Develop comprehension for payment processing, payment posting, and the schedule
Schedule upcoming appointments and provide confirmation calls throughout the schedule as needed
Identify where to find decisions about next treatment routes for patients
Provide confirmation calls throughout the schedule as needed
Escalate concerns or questions to senior staff member or manager
Promote team cohesiveness by interacting with team members using common courtesy, active listening skills, respect, and a non-judgmental persona
Schedule future appointments as requested with patients
Maintain patient confidentiality and follow OSHA / HIPAA guidelines
Assist with other duties and projects as assigned
Candidates fluent in English and Spanish are encouraged to apply. Translation assistance will be needed occasionally (approximately 10-20
% of the role)
Medical office, banking, or dental office experience preferred
Strong interpersonal skills with ability to listen
Strong communication skills and phone acumen; communicate clearly and effectively in person and on phone calls
Ability to work with diverse population
Strong attention to detail and strong ability to multi-task
Ability to manage time well and be adaptive to change
High stress tolerance and thrives in a busy environment
Use of computer systems experience; Open Dental software preferred
Ability to maintain confidentiality
Must be able to meet the physical requirements and demands of position, including but not limited to: extended duration of standing, walking, stooping, bending, and sitting. Works in a well-lit, environmentally controlled office environment. Must be able to adjust physically and emotionally to spontaneous, fast-paced and hectic environment.
The dental office environment may result in employees being exposed to toxic chemicals, radiation, potentially infectious materials and increased noise level.
Afdent is Northern Indiana's Premier Dental Care Provider. At Afdent “Patient Friendly Dentistry” we hire only the best to deliver exceptional service to our patients. We are seeking a Denture Assistant to join our team! For over 40 years Afdent has been providing "Patient Friendly Dentistry" with a 99.6% patient satisfaction rate and a Better Business Bureau A+ accreditation. We see all kinds of patients at Afdent and we approach each one as the individual they are and not a number in a chart. Your superior clinical abilities combined with your excellent communication skills and ability to manage patients through difficult appointments help you instill complete confidence and trust in every patient you work with. You are part of a team of energetic and passionate people who work together, relentlessly helping each other out to provide a second-to-none experience for our patients.
