Job Overview
We are seeking an energetic and welcoming Host to be the first point of contact for our guests, creating a warm and memorable experience from the moment they arrive. As a Host, you will manage reservations, coordinate seating arrangements, and ensure smooth communication between guests and staff. Your enthusiasm, organizational skills, and commitment to exceptional guest service will set the tone for a positive dining experience.
Pay:
This is a tipped position, base pay is $14.50 an hour, plus tips.
Total Average Earnings estimated depending on hours & schedule worked.
Responsibilities
- Greet guests with a friendly and professional demeanor, providing excellent customer service throughout their visit
- Manage restaurant reservation systems and seating charts efficiently using restaurant table management software (Resy)
- Answer phone inquiries with clear communication, providing information about wait times, reservations, and general restaurant details while maintaining proper phone etiquette
- Coordinate guest seating to optimize table utilization while accommodating special requests and ensuring guest comfort
- Maintain cleanliness and organization of the host station, including menus, reservation logs, and waiting lists
- Assist with guest relations by addressing concerns promptly and courteously to enhance overall satisfaction
- Support food safety protocols by adhering to hygiene standards in the host area and during guest interactions
Experience
- Previous experience as a host in a fast-paced restaurant environment is preferred
- Strong background in food service or hospitality roles that involve guest interaction and customer service skills
- Familiarity with restaurant reservation management systems such as Toast and Resy is highly desirable
- Excellent communication skills, including phone communication and proper phone etiquette
- Demonstrated organizational skills with the ability to multitask efficiently during busy periods
- Basic math skills for managing waitlists, reservations, and billing procedures
- Knowledge of POS systems and restaurant operations is a plus, along with an understanding of food safety standards
Pay: $28.00 - $32.00 per hour
Benefits:
Work Location: In person
