Job Objective: Under the direction of the Manager of Employee & Labor Relations, provide staff support in the areas of employee relations, complaint resolution, equal opportunity, personnel policies/procedures and special projects.
Duties and Responsibilities:
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Collaboration with Management
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Consult with managers on various Human Resources (HR) and employee relations matters. Make disciplinary action recommendations regarding personnel issues, up to and including termination, in accordance with AVMC policy and procedures and state/federal law.
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Participate in reviewing performance evaluations for appropriateness/completeness. Assist Directors with difficult performance evaluations. Make recommendations regarding action plans for employees not meeting standards.
- Collaboration with Staff
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Provide day-to-day guidance related to the application and interpretation of HR policies/procedures.
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Guide employees or terminated employees regarding appropriate formal and informal complaint resolution process. Explain applicable policies and procedures related to the employee complaint and grievance resolution process.
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Facilitate, investigate, and document findings regarding complaints related to the working environment, employee performance, Medical Center policy violations, and issues between employees/managers.
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Participate in reviewing/developing/writing/communicating HR policies/procedures.
- Collaboration with Outside Agencies
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Respond to unemployment claims and participate in unemployment hearings.
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Receive, investigate, and respond to claims and inquiries from various regulatory and government agencies, i.e. EEO and DFEH.
- Data and Policies
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In collaboration with other HR staff, analyze various training programs and recommend plans/approaches to increasing workforce skills. May conduct various training programs.
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Complete assigned project work that may require the forming and leading of a project team.
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Assist in conducting and analyzing results of periodic employee opinion surveys.
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Assist in assuring compliance with Joint Commission and Department of Health Services requirements including audits of employee files.
Non-Essential Duties:
- Assisting other HR staff with projects, events etc.
- Other miscellaneous duties as required.
Knowledge, Skills and Abilities:
Knowledge
- Knowledge of applicable state and federal employment and labor laws and governmental compliance requirements.
- Knowledgeable of Affirmative Action guidelines and how to ensure compliance.
- Solid knowledge of investigation procedures.
Skills
- Strong communication skills, both written and oral.
- Highly skilled in interpersonal communication.
- Skilled at keeping high levels of confidentiality.
- Analytical, conflict resolution, and problem-solving skills.
Abilities
- Ability to apply knowledge of State and Federal Laws related to employee relations.
- Ability to function effectively under pressure while maintaining excellent time- management, follow through, and organizational skills.
- Ability to investigate and be impartial in making decisions affecting staff members.
- Ability to communicate well with all levels of employees within the organization.
- Ability to develop training material and organize reports.
- Ability to handle crisis situations in a timely and professional manner.
- Ability to expand on own initiative in performance of duties.
- Ability to interpret and adhere to the policies and procedures of AVMC.
- Ability to participate effectively in department and Medical Center staff education.
- Ability to give and support the highest level of patient/customer satisfaction at all times.
AVMC Values: All AVMC employees will effectively demonstrate these values:
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Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
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Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
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Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
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Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
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Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
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Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
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Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
Education and Experience:
Education
- Minimum of an associate’s degree, or equivalent combination of work experience in Human Resources and formal education.
- Certification in Human Resources, or related field, preferred.
Experience
- Preferably a minimum two (2) years’ experience in Human Resources, Employee Relations and/or one (1) year of Labor Union experience, or any combination thereof.
- Experience coaching employees and managers in conflict resolution, preferred.
- Demonstrated experience working in a fast-paced team environment, managing a variety of projects and responsibilities simultaneously with a high degree of accuracy.
- Healthcare experience preferred.
Required Licensure and/or Certifications:
AVMC Conduct/Compliance Expectations:
- Ability to adhere with AVMC Attendance and Punctuality Policy.
- Ability to adhere with AVMC Leaves of Absence Policy.
- Ability to adhere with AVMC Paid Time Off (PTO) Policy.
- Ability to adhere to the department dress code.
- Ability to organize work and establish priorities.
- Ability to expand on own initiative in performance of duties.
- Skill and ability to follow the telephone etiquette/standards.
- Ability to function effectively under pressure and meet time parameters.
- Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
- Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
- Ability to maintain the confidentiality of patients, hospital and department information.
- Ability to adhere to safety rules and regulations.
- Safely and effectively use all the equipment necessary to carry out duties.
- Ability to interpret and function under hospital and department policies and procedures.
- Conforms with required and appropriate accreditation and regulatory requirements.
- Conforms with and supports hospital quality assurance and improvement guidelines.
- Ability to participate effectively in department and hospital staff education.
- Display a willingness to work as a team player.
- Ability to give and support the highest level of patient/customer satisfaction at all times.
- Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
- Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
- Ability to follow the Code of Conduct.
Physical Requirements and Working Conditions:
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Work is usually performed in a high-volume office environment.
- Varied hours; occasionally may need to work in the evenings, early mornings, or weekends.
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.
Education and Experience:
Education
- Minimum of an associate’s degree, or equivalent combination of work experience in Human Resources and formal education.
- Certification in Human Resources, or related field, preferred.
Experience
- Preferably a minimum two (2) years’ experience in Human Resources, Employee Relations and/or one (1) year of Labor Union experience, or any combination thereof.
- Experience coaching employees and managers in conflict resolution, preferred.
- Demonstrated experience working in a fast-paced team environment, managing a variety of projects and responsibilities simultaneously with a high degree of accuracy.
- Healthcare experience preferred.
Required Licensure and/or Certifications:
