Chiropractic Front Desk Receptionist
Reform Chiropractic has a fantastic opportunity for the right person!
We are seeking a friendly, enthusiastic, responsible, and professional team player to join our team as a Full-Time Receptionist.
This is a high-energy role with heavy patient interaction and requires someone who is comfortable staying active and physically moving throughout the day.
If you enjoy helping people, thrive in a fast-paced environment, and take pride in being organized and dependable — we want to meet you!
***Interested applicants, please complete application and submit resume with two professional references.
***Applications without an updated resume and two professional references will NOT be considered.
***All applicants are encouraged to visit www.reformchiropractic.com for more information and locations.
Reform Chiropractic is a team of quality, dedicated, passionate professionals. Our team offers medical massage, chiropractic manipulations, and physical rehabilitation to our patients to ensure long term sustainability and increased quality of life. Our offices are fully equipped with modern technology such as cryotherapy (cold therapy), NormaTec compression therapy, and spinal decompression.
Job Requirements:
- Bilingual – English/Spanish Required
- Ability to multitask in a fast-paced environment
- Previous receptionist and phone experience
- Office Workdays: Monday, Tuesday, Wednesday, Thursday, Friday and Saturday
- Flexible, detail-oriented, with strong organizational skills
- Team player who is focused on providing exemplary customer service to all patients
- Excellent written and verbal communication skills
- Ability to prioritize and multitask
- Working knowledge of Microsoft Office Suite and general computer literacy
Physical Job Requirements:
This position requires standing, walking, and physical activity throughout the workday. The employee can expect to walk approximately 6,000–10,000 steps per day, depending on patient volume and operational demands.
- Frequent standing and walking throughout the day
- Assisting patients to and from treatment areas
- Assisting in placing patients on therapeutic modalities as directed by clinical staff
***Note: We provide extensive training to our new hires.
Benefits:
- $19 -$21/ hour (pay is subject to experience)
- Medical insurance (after 90-day probation)
- Paid time off (after 90-day probation)
- Bonus and raises subject to job performance
- Immediate opening
- Employees are eligible for free treatment within the office if necessary. This treatment includes medical massages and chiropractic adjustments.
- Upon passing the 90-day probation, you will receive an automatic raise of $1 per hour.
Responsibilities include, but not limited to the following:
● Open and close front office
● Customer service: acknowledge, smile, and greet patients upon arrival and dismissal
● Check in patients and guests upon arrival for their appointment, and check out
● Manage the flow of patients
● Be aware of the schedule and office at all times
● Make sure music is playing and tv is playing movies
● Consolidate/ Maintain schedule and alert the patients, Maribel, and therapists of schedule changes
● Turn on open sign
● Raise blinds in the front of the office
● Keep massage therapists/doctors on time
● Answer telephones and ensure proper message delivery to doctor and/or staff
● Manage daily emails by checking the Front Desk, Personal Injury, and Billing email
● Check Google chat throughout the day
● Responding to Slack within 24 hours
● Respond to patient questions and or concerns according to company policies
● Check voicemails first thing in the morning, before heading to lunch and, before end of day
● Shred scanned paperwork weekly
● Open all mail and scan into Click Up except mail pertaining to taxes
● Do a sweep of the office to ensure therapists have turned off the towel warmers and machinery at the end of the day
● Get card on file for new patients
● Sanitize the office with Lysol in the morning, midday, and end of the day
● Wipe down tablets and the front desk in the morning and sanitize pens
● Report to Maribel if there is an issue with either patient/employee or scanning on of the QR codes around the office to address the issue
● Ability to multitask (dealing with patients, answering phone calls, etc.)
● Ask patients at the end of their treatment how everything was with their treatment
● Answer phone calls from the time you clock in until the time you clock out
● Maintain a clean and friendly waiting area for patients
● Schedule appointments correctly
● Confirm appointments
● Follow up on no shows/cancellations of appointments
● Turn off a/c at the end of shift
● Send out referrals (MRI, Ortho, CT, Pain Management) within the same day; if not the following business day after following up with the representing law firm/attorney etc.
● Verify patients’ insurance within 2-3 business days after patient sends info
● Turn on diffusers in entire office at start up/turn off all diffusers and close out
● Scan clipboard patient forms before going to lunch and before the end of the day
● Know basic knowledge of flags and modalities
● Explain services offered in the office
● Register new patients and create new patient profile
● Prep clipboards for the day
● Assist with marketing events
● Receive payments for services: handle cash, checks or credit cards
● Create and maintain updated documents and spreadsheets
● Maintain correspondence with attorney from personal injury cases
● Perform other duties and responsibilities as requested of you by the doctor
● Immediately respond to timers going off in the office
● Assist patients with the use of therapeutic modalities: Cryotherapy (cold therapy), NormaTec (compression therapy), traction bed and spinal decompression
● Meet Performance Board monthly requirements
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Free parking
- Health insurance
- Paid sick time
- Paid time off
Application Question(s):
- Available to work Saturdays
- Did you take time to review our website to understand our services and approach to patient care? If so, what are two things that stood out to you?
- Are you able to perform the physical requirements of this position as described in the job description, including prolonged standing, walking, and assisting patients?
Education:
- High school or equivalent (Required)
Experience:
- Receptionist: 1 year (Required)
Language:
Shift availability:
Ability to Commute:
- Downey, CA 90241 (Required)
Work Location: In person
