We're looking for an organized, customer-focused Office Assistant to join our team. This role is responsible for supporting the day-to-day administrative operations of the facility while serving as a key point of contact for customers, vendors, drivers, and employees.
The ideal candidate is detail-oriented, enjoys working in a fast-paced environment, and is comfortable balancing multiple priorities. This position will support shipping and receiving operations, provide administrative support across the office, and cross-train in a variety of office functions. Candidates with prior logistics or transportation experience who are interested in learning dispatch operations are highly encouraged to apply.
Our team operates across two nearby facilities that function as one team, so this role will provide support at both locations. The sites are located less than three miles apart, and periodic travel between them may be required throughout the work week.
What You'll Do
- Provide exceptional customer service by responding to phone calls, emails, and walk-in inquiries in a professional and timely manner.
- Support daily office operations through data entry, filing, documentation management, and general administrative tasks.
- Process invoices, purchase orders, expense reports, and other business documents accurately and efficiently.
- Coordinate shipping and receiving activities by creating, updating, and maintaining customer orders and related documentation.
- Assist with scheduling deliveries, swaps, and pickups while communicating order updates to customers and internal teams.
- Enter production and inventory counts and generate reports to support customer and operational needs.
- Partner with sales, purchasing, operations, and logistics teams to ensure accurate order processing and timely communication.
- Maintain organized electronic and paper records to support daily operations and audit readiness.
- Cross-train in all office responsibilities to provide coverage and operational support as needed.
- Learn dispatch processes and serve as a backup resource for transportation coordination as business needs require.
- Provide administrative support at both nearby facility locations as needed.
- Perform other administrative and operational duties as assigned.
What We're Looking For
- Previous administrative, office support, customer service, or coordinator experience required.
- Logistics, transportation, shipping/receiving, manufacturing, or dispatch experience is highly desirable.
- Bilingual (English/Spanish) communication skills are highly desirable.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency with Microsoft Office and general computer applications.
- Ability to work collaboratively with customers, drivers, vendors, and internal teams.
- Reliable transportation and the ability to travel between two nearby work locations (less than three miles apart) as business needs require.
- Positive attitude, willingness to learn, and a team-first mindset.
Why Join Our Team?
This position offers the opportunity to learn multiple aspects of the business beyond traditional office administration. The successful candidate will gain exposure to logistics, shipping and receiving, customer service, and dispatch operations while becoming an integral part of the facility's day-to-day success.
Job Type: Part-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of administrative office experience do you have?
Ability to Commute:
- Charlotte, NC 28269 (Required)
Work Location: In person
