Front Desk Clerk
TownePlace Suites Kalamazoo
Job Summary
TownePlace Suites Kalamazoo is seeking a friendly, dependable, and customer-focused Front Desk Clerk to join our hospitality team. The Front Desk Clerk is the first point of contact for guests and plays an important role in creating a welcoming, comfortable, and efficient hotel experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, answering guest questions, and supporting daily front desk operations.
Key Responsibilities
- Greet guests warmly and provide excellent customer service at all times
- Check guests in and out accurately and efficiently
- Answer phone calls, respond to guest inquiries, and assist with reservations
- Process payments, manage guest accounts, and maintain accurate records
- Handle guest requests, concerns, and complaints in a professional manner
- Provide information about hotel amenities, local attractions, restaurants, and services
- Coordinate with housekeeping and maintenance to ensure guest rooms are ready and guest issues are resolved
- Maintain a clean, organized, and professional front desk area
- Follow hotel policies, safety procedures, and brand standards
- Assist with administrative tasks, reports, and other duties as assigned by management
Qualifications
- Previous hotel, customer service, or front desk experience preferred
- Strong communication and interpersonal skills
- Friendly, professional, and positive attitude
- Ability to multitask and remain calm in a fast-paced environment
- Basic computer skills; experience with hotel property management systems is a plus
- Reliable, punctual, and able to work independently or as part of a team
- Must be able to stand for extended periods
- Flexible availability, including evenings, weekends, and holidays
Preferred Skills
- Hospitality experience
- Cash handling experience
- Problem-solving skills
- Attention to detail
- Ability to provide excellent guest service with professionalism and patience
Work Environment
This position is based at the front desk of TownePlace Suites Kalamazoo and requires regular interaction with hotel guests, team members, vendors, and management. The role may include standing for long periods, using computers and phones, and assisting guests throughout the shift.
Benefits
Benefits may include:
- Competitive pay
- Employee hotel discounts
- Flexible scheduling
- Training and career growth opportunities
- Supportive team environment
Equal Opportunity Statement
TownePlace Suites Kalamazoo is an Equal Opportunity Employer. We are committed to creating a welcoming and inclusive workplace for all employees and applicants.
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
