We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
- Connect with customers, outside sales and production on all aspects of order creation and follow-up, providing a high level of knowledge and support.
- Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, and sophisticated product questions for multiple product brands.
- Process domestic standard distributor and non-standard orders independently and accurately for multiple functional areas/brands with a clear understanding of the differences between direct and distribution business.
- Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters.
- Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include acquiring proof of delivery and/or expediting shipment as needed.
- Use product knowledge to make decisions that result in improved customer satisfaction.
- 3+ years of customer service in a manufacturing environment, including advanced knowledge of the principles and practices of customer service is preferred.
- Confirmed skill in identifying root causes of complex problems/issues by asking probing questions and developing recommendations for resolution.
- Proven skills to learn and retain advanced product knowledge for use in day to day responsibilities.
- Experience working with an ERP and/or CRM.
- Able to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate compassion for the customer's situation.
- Ability to collaborate and share knowledge and information to assist the team, especially in the problem solving process.
- Strong written and verbal communication skills, while collaborating with people at all levels within the organization and outside the organization.
- Skilled in leading multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
- Ability to train/mentor others within area of expertise to foster cross training.
Additional Requirements:
- Our Warwick, RI facility is an ITAR-controlled site. All candidates must be a “US Person” as defined by 22 C.F.R. 120.15.
WE HAVE:
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
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