General Manager I – Starbucks
Position Summary
The General Manager I is responsible for overseeing all aspects of Starbucks store operations, ensuring exceptional customer experience, operational excellence, partner development, and financial performance. This role leads and develops store partners while maintaining Starbucks brand standards and creating a welcoming environment for customers and employees alike. General Manager I serves as a hands-on leader who drives results through coaching, accountability, and a commitment to the Starbucks mission and values.
Essential Responsibilities
Store Leadership
- Lead the daily operations of a Starbucks café, ensuring adherence to Starbucks standards and procedures.
- Build a positive, customer-focused culture that reflects the Starbucks mission and values.
- Foster an inclusive work environment that supports partner engagement and retention.
- Act as a role model for professionalism, customer service, and operational excellence.
Team Development
- Recruit, hire, train, and develop Starbucks partners and shift supervisors.
- Provide ongoing coaching, feedback, and performance management.
- Create development plans to support partner growth and advancement.
- Ensure all partners complete required training and maintain operational knowledge.
Customer Experience
- Deliver and uphold the Starbucks Experience through exceptional customer service.
- Respond to customer concerns and resolve issues promptly and professionally.
- Build strong relationships with customers and community stakeholders.
- Ensure beverage quality, food safety, and service standards consistently exceed expectations.
Operational Excellence
- Manage labor, scheduling, inventory, ordering, and store maintenance.
- Ensure compliance with Starbucks operational standards, food safety requirements, and company policies.
- Maintain a clean, safe, and organized store environment.
- Monitor operational metrics and implement improvement action plans as needed.
Financial Management
- Drive sales growth and profitability.
- Manage store budgets, labor costs, inventory controls, and waste reduction initiatives.
- Review and analyze key performance indicators (KPIs) to achieve business objectives.
- Execute strategies to improve operational and financial performance.
Required Qualifications
- Minimum 2–4 years of Starbucks leadership experience required.
- Previous experience as a Starbucks Store Manager, Assistant Store Manager, or equivalent leadership role preferred.
- Strong understanding of Starbucks operations, standards, and customer service culture.
- Experience managing teams in a fast-paced retail, restaurant, or hospitality environment.
- Proven ability to lead, coach, and develop employees.
- Strong problem-solving, communication, and organizational skills.
- Proficiency with Microsoft Office and business reporting tools.
Preferred Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Multi-department leadership experience.
- Demonstrated success achieving sales, labor, and profitability goals.
Core Competencies
- Leadership & Coaching
- Customer Focus
- Team Building
- Financial Acumen
- Operational Excellence
- Communication Skills
- Decision Making
- Accountability
- Time Management
- Results Orientation
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 40 pounds.
- Ability to work flexible schedules including evenings, weekends, and holidays.
Required Experience: Starbucks leadership experience is required, with a demonstrated track record of driving operational excellence, developing partners, and achieving business results in a Starbucks environment.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).
Job Type: Full-time
Pay: $50,427.00 - $55,262.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
