Description:
Pro Solutions Air is seeking a highly motivated HVAC Service Dispatcher to join our team in Peoria, AZ.
The HVAC Service Dispatcher must maintain the technicians daily and on-call schedules, schedule return trips with customers when required parts or equipment are received, and maintain a customer database with up-to-date information. Must maintain clear and appropriate communication with managers, employees, and customers.
Responsibilities and Duties
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Answer incoming customer calls.
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Schedule and coordinate all service calls as they are received via phone call and home warranty portal.
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Create a dispatch ticket for all service calls.
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Respond to all messages/emails related to scheduling.
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Maintain the dispatch board/schedule.
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Forecast workload for 2 weeks out.
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Contact customers for scheduling when parts or equipment arrive.
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Follow up with customers on recommended work that wasn't approved onsite.
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Follow up with customers to get feedback on services after job is completed.
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Maintain the maintenance agreements, including scheduling, database information, customer hard files, and renewals.
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Update customer files as information is received.
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Type service contract proposals for new customers.
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Maintain an on-call schedule.
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Maintain customer history files in a database
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Input home warranty WO's & Schedule
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Other duties as assigned
Compensation
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Salary + Commission
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Paid Holidays
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Week Paid Vacation
Requirements:
Qualifications and Skills
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Full Time Schedule Monday-Friday 7am-3:30pm
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After Hours on Call: Monday-Friday & Weekends (Compensated with After Hours pay)
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ServiceTitan knowledge and experience (REQUIRED)
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Dispatching and scheduling experience
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General office knowledge
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Customer service skills.
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Reliable transportation to and from work.
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Ability to multi-task
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Organized
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Geographical knowledge of service area or map reading skills
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Computer skills
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High school diploma or general education degree (GED)
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HVAC related experience and/or training or equivalent combination of education and experience in customer service and dispatching
