Position Summary
The Relocation Consultant plays a key role in generating new business, building customer relationships, and ensuring accurate move estimates. This position requires a professional, customer‑centric individual who can work independently, communicate effectively, and represent First Class Moving Systems in the community.
Essential Functions and Responsibilities:
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Actively manage new and existing leads resulting in booking appointments and sales
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Live meetings with customers focusing on estimating, pricing, and brand differentiation resulting in closing the sale
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Follow up effectively with potential customers to maintain a high closing ratio
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Prospecting and intensive networking to identify and develop new business
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Conduct in-home and virtual surveys to assess the scope of household goods moves.
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Advise customers on the move process, service options, policies, and expectations.
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Deliver accurate and timely estimates based on company pricing tools.
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Follow up with all leads in a timely and professional manner.
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Network within the local community and business groups to generate new business.
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Secure self-generated appointments and maintain a healthy sales pipeline.
Operational Communication
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Clearly communicate customer needs, special requirements, and expectations to Move Coordinators and operations staff.
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Assist in resolving service issues, including those that may arise after normal business hours.
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Partner with Move Coordinators on problem‑solving and customer satisfaction.
Administrative Responsibilities
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Maintain and update the sales lead system, CRM, and personal sales calendar.
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Keep the iPad pricing app and other estimating tools updated.
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Complete all required documentation accurately and on time.
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Travel regularly within the assigned sales territory.
Qualifications:
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Work experience in the moving industry, real estate, or outside sales beneficial
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Associate’s or Bachelor’s degree preferred
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Highly effective communication skills, both written and verbal
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Demonstrated customer service, interpersonal, and negotiation skills.
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Ability to work independently and manage multiple leads.
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Willingness to occasionally work outside normal business hours.
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Understanding of contracts, pricing structures, and service agreements.
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Comfortable using tablets, mobile apps, CRM systems, and basic computer applications.
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Valid driver’s license and insurability under company requirements.
Preferred:
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Bachelor’s degree in business, communications, marketing, or related field.
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Experience in relocation, logistics, transportation, or moving industry.
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Familiarity with tariffs, pricing strategies, or estimating tools.
