We are seeking a collaborative and versatile digital marketing professional to join our Digital Operations team as part of our Digital Marketing department. This role will support and execute across key digital channels including web, email, SMS, and live chat while helping strengthen operational processes, reporting, and cross-functional coordination.
This person will serve as a flexible contributor across the team—helping execute campaigns and site updates, supporting systems and operational needs, contributing to reporting and optimization efforts, and stepping in where additional support is needed across channels.
The ideal candidate has approximately 5+ years of experience in digital marketing, communications, or digital operations, with hands-on experience managing web and/or CRM-driven channels in a fast-paced environment.
Responsibilities
Support execution across digital channels including web, email, and SMS
Assist with website content updates, QA, publishing, and optimization efforts
Build and deploy email and SMS campaigns
Partner with internal stakeholders to intake, prioritize, and execute digital requests
Help manage and optimize digital systems, workflows, and operational processes
Monitor campaign and channel performance and contribute to reporting and insights
Support troubleshooting and issue resolution across digital platforms and tools
Maintain documentation, calendars, and process standards to improve team efficiency
Contribute ideas for improving customer experience, engagement, and operational effectiveness
Serve as a cross-functional team player who can flex across priorities as business needs evolve
Qualifications
5+ years of experience in digital marketing, digital communications, or digital operations
Hands-on experience with web content management systems (CMS)
Experience executing email and/or SMS marketing campaigns
HTML/CSS knowledge
Strong organizational skills with the ability to manage multiple projects and deadlines
Comfortable working cross-functionally with marketing, sales, content, and operational teams
Strong attention to detail, especially around QA and execution accuracy
Experience with reporting and analytics tools is preferred
Familiarity with accessibility standards, SEO, or UX best practices is a plus
Experience supporting digital systems, workflows, or platform administration is a plus
Preferred Skills / Platforms
CMS platforms (Storyblok, WordPress, Sitecore, Contentful, etc.)
Email platforms (Salesforce Marketing Cloud, Braze, HubSpot, Marketo, etc.)
SMS platforms (Salesforce Marketing Cloud)
Google Analytics or other reporting tools (Optimizely, Hotjar, etc.)
Project management tools (Wrike, Asana, Jira, etc.)
What Success Looks Like
Acts as a dependable execution partner across digital channels
Helps improve team efficiency and operational consistency
Brings flexibility and adaptability to evolving priorities
Identifies gaps and proactively steps in to support the broader team
Contributes thoughtful ideas grounded in customer experience and performance data
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
Compensation range for this role is $75,000-$100,000, based on experience.
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