Mobile Crisis Response On-Call Counselor
POSITION OVERVIEW: This position provides in-person crisis counseling and emotional support to clients on dispatch calls in community settings wherever a crisis is occurring (private residences, schools, hospitals, etc.). Counselors respond to clients within 60 minutes in Johnson and Iowa Counties.
On-call counselors station at home for their shifts with no additional shift responsibilities for a reduced on-call rate, and respond to clients in crisis as needed at a higher rate of dispatch pay. Additional rates are available for training/supervision.
Requested Hours (16+ weekly)
- Tuesdays 10p into 6a Wednesdays
- Wednesdays 10p into 6a Thursdays
- 24/7/365 program with opportunity for additional hours
On-call, contingent position with different rates of pay:
Dispatch rate: $50/hour
On-Call rate: $8.25/hour (staff may station from home/anywhere in dispatch area)
Training and meetings rate: $20/hour
EXAMPLES OF DUTIES:
Mobile Dispatch:
Responsible for responding to mobile crisis dispatches for scheduled shift
Complete related data entry and paperwork as necessary
Complete required agency paperwork
Be accessible by telephone during all scheduled shifts (on-call counselors may station at home and/or sleep during overnight shifts as long as they are still accessible by phone)
Arrive at any client location within one hour of being called, coordinating arrival with co-worker in any situation requiring a two person response
General Responsibilities:
Function as an effective team member and represent the agency in a professional manner.
Successfully complete required trainings within required time periods, including up to 30 hours of initial training prior to dispatch
Requirements:
One of the following education and/or training qualifications must be met:
1. A mental health professional as defined in Iowa Code section 228.1
2. A bachelor’s degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education) and a minimum of one year of experience in behavioral or mental health services
3. A law enforcement officer with a minimum of two years of experience in the law enforcement officer’s field
4. An emergency medical technician (EMT) with a minimum of two years of experience in the EMT’s field
5. A peer support specialist with a minimum of one year of experience in behavioral or mental health services
6. A family support peer specialist with a minimum of one year of experience in behavioral or mental health services
7. A registered nurse with a minimum of one year of experience in behavioral or mental health services
8. A bachelor’s degree in a non-human services-related field, associate’s degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training.
Must complete 30 hours of department approved training or show proof of prior training within 90 days of hire
Pass criminal records/dependent adult/child abuse checks completed by your employer.
Dependable transportation
Possess a valid driver’s license and provide a certified driving record if transporting clients or coworkers
Working telephone or means to accept dispatch calls
Ability to work a flexible schedule, including nights
Desired Qualifications:
Crisis Intervention with experience in suicide intervention, and postvention
Knowledge of community resources
Experience assisting people with relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.
Previous experience working with victims of crime
Ability to provide services with trauma informed practices
Ability to work under pressure and cope with stressful situations
Ability to prioritize multiple tasks and work independently
Ability to write reports and proposals
Fluent in Spanish, Arabic, French or Swahili
An appreciation for providing developmental opportunities for staff and practicum students
Ability to demonstrate commitment to working with a team of professionals
Personal attributes such as professionalism, commitment to self-improvement and development, friendliness, tact, enthusiasm, creativity, sensitivity, sense of humor, and honesty
Ability to operate a computer and use basic word processing software and email
Questions? Please reach out to our program manager at [email protected]
***CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer***
Job Type: Part-time
Pay: Up to $50.00 per hour
Work Location: Hybrid remote in Iowa City, IA 52240
