Auto Parts Estimator / Dispatcher
Harrell’s Automotive, Inc. — North Carolina
Job Type: Full-time
Schedule: Monday–Friday
About Harrell’s Automotive
Harrell’s Automotive is a fast-growing, family-owned business that has proudly served North Carolina for over 80 years. We’re known for doing things the right way—taking care of customers, supporting our team, and delivering high-quality repairs in a busy, high-volume environment.
Position Summary
We’re looking for a sharp, organized Auto Parts Estimator to support daily shop operations by building accurate repair estimates, coordinating vehicle flow to technicians, and managing the full parts process—from identifying and ordering parts to staging/dispatching them to the shop floor. This is a fast-paced role that requires strong computer skills, a solid understanding of automotive repairs and parts, and the ability to stay calm and accurate under pressure.
Key Responsibilities
- Create accurate repair estimates based on technician findings, inspections, and customer concerns
- Identify correct parts (OEM/aftermarket) and labor operations for common repairs and maintenance
- Order parts from vendors, confirm pricing/availability, and track delivery times
- Receive parts and dispatch/stage parts to technicians to keep work moving
- Help dispatch vehicles to technicians and support workflow coordination throughout the day
- Communicate clearly with service advisors, technicians, and vendors to prevent delays
- Maintain organized documentation (quotes, invoices, part numbers, vendor notes, returns/warranties)
- Assist with returns, core management, and warranty parts processing as needed
- Use shop software and vendor systems to keep estimates/parts status updated in real time
Required Skills & Qualifications
- Strong computer skills (comfortable working quickly in multiple systems/screens)
- Working knowledge of automotive parts and repairs (diagnostic-related parts knowledge is a plus)
- Ability to write clear, detailed estimates with accuracy and urgency
- High attention to detail while working in a fast-paced environment
- Strong communication and teamwork skills
- Reliable, punctual, and able to stay organized under pressure
Preferred Experience
- Experience in a repair shop, dealership, or automotive parts environment
- Parts store experience (NAPA, Advance Auto Parts, O’Reilly, dealership parts counter, etc.)
- Familiarity with estimating/parts lookup tools and vendor ordering platforms
- Understanding of labor times and common repair procedures
What We Offer
- Stable, long-term career opportunity with a company that’s been trusted for 80+ years
- Growth opportunities in a rapidly expanding organization
- Family-business culture with a team-first mindset
- Competitive pay based on experience
- Training and support to help you succeed
Work Environment
This role is in a busy automotive shop environment. You’ll be working closely with technicians and service staff and will need to move quickly, think clearly, and keep things organized as priorities shift throughout the day.
How to Apply
Apply here on Indeed and include your resume. If you have parts/estimating experience, tell us what systems you’ve used and what type of vehicles/repairs you’re most familiar with.
Pay: $15.00 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
