Description:
The Patient Services Specialist is responsible for the execution of the daily activities of the front office. The Patient Services Specialist will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion.
Responsibilities include but are not limited to:
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Recognize and register patients upon arrival.
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Verify current patient demographics.
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Collect co-pays and account balances.
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Check all insurance for accuracy, and perform eligibility checks.
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Maintain provider schedules ensuring they are fully booked at all times.
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Answer multi-line phone system and direct all calls to appropriate parties.
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Check voice mail for messages, and distribute accordingly.
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Answer all triage calls by taking a message/or referring to the back office.
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Schedule appointments for multiple offices, accurately and efficiently.
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Diligently handle medical records release and/or request.
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Return patient calls and relay messages to patients under the direction of the providers
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Send out follow-up reminder notices.
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Monitor supplies used in the front office and notify the supervisor when inventory runs low.
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Maintain a working knowledge of all services offered to patients
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Explain office policies to patients as needed.
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Maintain a clean and orderly reception/waiting room, entryway to office, and work area.
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Post over-the-counter payments and process bank cards.
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Reconcile daily activity report, batch day sheet
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Shred patient information to comply with HIPAA regulations.
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Follow HIPAA regulations.
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Follow OSHA rules and regulations.
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Follow Compliance rules and regulations against fraud and abuse.
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Maintain front office quality assurance.
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Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
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Maintain the strictest confidentiality.
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Ensure the patients are treated courteously and professionally.
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Deliver top-notch customer service to every patient that enters our doors.
Requirements:
1. Minimum of 2 years of medical office experience
2. High school diploma or equivalent.
3. Demonstrated ability to work independently and as a team player.
4. Tactfulness.
5. Demonstrate a willingness to adapt to change.
6. Pleasant phone manner and voice.
7. Must be a self-starter and dependable.
8. Able to prioritize workload while remaining flexible.
9. Confident positive manner and appearance.
10. Customer service experience.
11. Word processing, data entry, 10-key, telephone, and computer experience
12. Medical Assisting Experience is a plus
