Support, promote, and maintain the Quality Management System (QMS) while driving continuous improvement initiatives that enhance compliance, operational effectiveness, and overall product quality. This role serves as a key quality resource for manufacturing, customer, and regulatory requirements by auditing systems and processes, investigating quality issues, managing corrective actions, supporting audits, and ensuring ongoing adherence to quality standards.
The Quality Systems Coordinator partners with cross-functional teams to strengthen quality culture, improve documentation, manage change control activities, support customer and certification audits, and ensure quality processes remain compliant with business and regulatory requirements.
-
Audit quality systems, manufacturing processes, and finished products to ensure compliance with internal, customer, and regulatory requirements.
-
Conduct final inspections and perform batch and ticket reviews to verify product conformity.
-
Facilitate root-cause investigations for internal nonconformances and customer issues; implement, track, and document corrective actions.
-
Determine product acceptability and disposition of nonconforming materials.
-
Develop, revise, and maintain quality procedures, work instructions, and supporting documentation.
-
Provide guidance and support to employees regarding Quality Management System requirements.
-
Collaborate with managers, supervisors, customers, and cross-functional teams through written and verbal communication.
-
Deliver Quality System training and reinforce a positive quality culture throughout the organization.
-
Support project management activities and quality-related improvement initiatives.
-
Lead internal audits, including planning, scheduling, execution, reporting, and follow-up activities.
-
Analyze quality performance data, customer complaints, audit findings, and nonconformance trends to identify improvement opportunities.
-
Define quality acceptance standards using specifications, drawings, samples, and established criteria.
-
Simplify and improve existing QMS documentation for usability and compliance.
-
Participate in customer meetings and present quality metrics and findings to all levels of the organization.
-
Implement updates to the Quality Management System to meet regulatory and customer requirements.
-
Coordinate and manage the Change Control process.
-
Respond to customer audits, assessments, and questionnaires.
-
Serve as backup to the Quality Manager when required.
-
Prepare quality-related presentations, including GMP and Management Review materials.
-
Support and host customer, ISO, FSC, and SFI audits, as required.
-
Close document control discrepancies and manage corrections within the document management system.
-
Perform other duties and special projects as assigned.
Required Qualifications
-
High school diploma or GED required.
-
Minimum one year of related quality assurance, quality systems, or manufacturing experience.
-
Ability to effectively present information to customers, employees, and small groups.
-
Ability to respond professionally to customer inquiries, complaints, and regulatory requests.
-
Ability to read, interpret, and apply operating procedures, work instructions, manuals, and safety requirements.
-
Strong written communication skills with the ability to prepare reports and business correspondence.
-
Ability to analyze technical, scientific, regulatory, legal, and business documents.
-
Working knowledge of mathematics, including basic algebra and geometry.
-
Proficiency with Microsoft Office applications, email, databases, spreadsheets, and reporting tools.
-
Ability to communicate effectively by telephone and provide customer support when needed.
-
Knowledge of modern office systems, records management, and administrative procedures.
-
Ability to establish, maintain, and access controlled records and permanent files.
-
Ability to meet applicable mechanical aptitude testing requirements.
-
General understanding of manufacturing equipment, tools, gauges, auditing techniques, troubleshooting, and calibration processes.
-
Ability to pass color vision and color hue testing requirements.
-
Demonstrated reliability and consistent attendance.
-
Ability to perform all essential job functions with or without reasonable accommodation.
Preferred Qualifications
-
Associate degree in a related field.
-
Certified Quality Engineer (CQE) certification or equivalent quality certification.
-
Corporate culture based on integrity, respect, accountability, and excellence.
-
Comprehensive training with numerous learning and development opportunities.
-
Competitive compensation reflecting skills, experience, and potential.
-
A career with a global packaging company where Sustainability, Safety, and Inclusion are foundational elements of daily work.
