Summary:
Working under supervision of Food & Beverage Director; supervises banquet houseperson and food servers to ensure service standards are met, handles weekly schedules and payroll.
DUTIES & RESPONSIBILITIES:
- Meets & greets primary person in charge prior to each function.
- Reviews Banquet Event Order and timeline with primary person in charge to confirm set up is as requested and timeline for flow of event is accurate.
- Maintains communication with contact throughout event to ensure a client’s highest expectations are met.
- Directs banquet houseperson of proper room set up and break down
- Must have base knowledge of basic AV on property to assist guests when needed
- Oversees servers of gathering proper equipment to perform functions
- Requisition of all non-alcoholic and alcoholic beverages for functions
- Communicates with kitchen to ensure proper timing for food preparation
- Acts as liaison between staff and operational personnel
- Plays an active role in the continued training and development of staff
- Ensure proper service during function
- Performs prefunction and post function room inspections
- Prepares billing and presents to contact for signature (if needed)
- Processes payment day of event consistent with BEO/contract terms
- Complete post function reports
- Assists with preparation and maintenance of payroll and schedules
- Supervises restaurant when necessary and or work as a Server in restaurant.
- Maintains organization and upkeep of banquet equipment, props and the office area.
- Any other duties assigned by F&B ManagementQUALIFICATIONS
- Tips training
- Must be knowledgeable in steps of service in order to inform and direct subordinates.
- Must be able to comprehend the banquet event order, and carry out it’s specifics
EDUCATION and/or EXPERIENCE
High school diploma preferred with minimum of 2-4 years of Banquet and/or Restaurant Supervisor experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk: sit; use hands to finger, handle, or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Environment is fast paced with high volume. May be subject to changes in temperature from hot to cold or extreme weather conditions. Employee may be subject to loud music.
AVAILABILITY
The employee must be able to work a diversified schedule that may include last minute scheduling.
The employee is required to work holidays when needed.
Shift hours will differ in length of time.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Restaurant experience: 2 years (Required)
Ability to Commute:
- Norwich, CT 06360 (Required)
Ability to Relocate:
- Norwich, CT 06360: Relocate before starting work (Required)
Work Location: In person
