At The Godsey Law Firm, first impressions matter—and you’ll be the one making them. We’re seeking a professional, detail-oriented, and high-energy Receptionist to manage our busy switchboard and front desk operations. In this role, you are more than the person who answers the phone - you are the frontline representative of our firm, ensuring every caller, visitor, and internal team member experiences courtesy, accuracy, and efficiency from the first point of contact.
- WHY YOU’LL LOVE WORKING HERE*
- High-Impact Role: You are the first connection to our clients, vendor partners, and colleagues, setting the tone for their entire experience with us
- Values-Driven Culture: We live our ACTED values – Accountability, Client First, Teamwork, Excellence, and Diligence – every single day
- Clear Expectations & Metrics: We measure success by the quality and speed of your service, not just your presence at the desk
- Team Collaboration: You’ll work closely with firm staff to keep communication flowing, effective, and efficient in the best interests of clients and the firm
- WHAT YOU WILL DO*
- Answer & Direct Calls with Precision
- Capture & Relay Messages Accurately
- Proactively track data to identify & present patterns in need of resolutions
- Provide an Outstanding Experience via Phone & In Person
- Support Communication Flow
- WHO THRIVES HERE*
- Quick, Accurate Communicators: You can handle calls and requests rapidly without sacrificing detail
- Service-Oriented Professionals: You know how to make people feel valued, whether in person or on the phone
- Highly Organized Multi-Taskers: You can handle multiple calls, visitors, and tasks at once without dropping the ball.
- Calm Under Pressure: You remain professional even during high call volume or unexpected situations.
- ACTED in Action: You demonstrate Accountability, Client First, Teamwork, Excellence, and Diligence through your work every day.
- WHAT WE ARE LOOKING FOR*
- 1-3+ years of experience in reception, switchboard, or customer service preferred
- Strong verbal communication, active listening, and Problem-Solving Skills
- Proficiency with technology, including phone systems and call management tools
- Ability to work in a fast-paced, high-volume environment with precision and care
- Commitment to punctuality, professionalism, and teamwork
- READY TO MAKE A GREAT FIRST IMPRESSION – EVERY TIME?*
If you have the professionalism, speed, and attention to detail to represent our firm at the highest level, we want to hear from you.
