Responsibilities (including but not limited to):
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Manage large amounts of incoming calls
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Generate sales leads
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
Skills:
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1 year of proven customer support experience or experience as a client service representative
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Track record of over-achieving quota
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Strong phone contact handling skills and active listening
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Familiarity with CRM systems and practices
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Detail oriented
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Customer orientation and ability to adapt/respond to different types of characters
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Excellent communication and presentation skills
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Ability to multi-task, prioritize, and manage time effectively
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High school degree
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Bilingual (English and Spanish - Preferred not mandatory)
Benefits:
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Weekly pay
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Company Matching 401 (K) program
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Dental Insurance
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Vision Insurance
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Life Insurance
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Health Insurance
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Paid Time Off
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Paid Holiday
Fabuwood Description
Fabuwood is the leading kitchen cabinet manufacturer in the United States. We believe that your kitchen cabinets should help develop a sanctuary that offers a perfect balance of functionality and ambiance. With a range of styles, materials and finishes available, Fabuwood Corp. offers a multitude of options catering to your specific taste and needs. We make building a luxury kitchen affordable, without compromising on comfort, quality and efficiency.
