Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
We are seeking a friendly and service-oriented Customer Service Representative to provide exceptional support to customers and help ensure a positive customer experience. This role is ideal for individuals who enjoy assisting others, solving problems, and building strong customer relationships.
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Respond to customer inquiries in a professional and timely manner.
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Resolve customer concerns and identify appropriate solutions.
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Maintain detailed records of customer interactions and service requests.
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Follow company procedures and customer service standards.
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Build positive relationships with customers through effective communication.
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Collaborate with team members to achieve customer satisfaction goals.
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Assist with customer follow-up and retention efforts.
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Support administrative tasks related to customer service operations.
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Participate in training and professional development programs.
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High school diploma or equivalent required.
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Strong communication and interpersonal skills.
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Excellent customer service and problem-solving abilities.
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Ability to multitask and manage priorities effectively.
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Strong organizational skills and attention to detail.
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Positive attitude and professional demeanor.
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Ability to work independently and as part of a team.
