GROW WITH US!
Benefits:
- Paid Time Off
- 401(k) plan + employer matching contributions
- Medical, Dental, Vision Insurance with employer contributions
- Company provided EAP (Employee Assistance Program)
- Full time, Monday to Friday schedule
Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ
To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.
National Service Bureau (NSB) is looking for a Quality Assurance Coordinator to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Quality Assurance Coordinator Job Description:
We are seeking a Quality Assurance Coordinator to support our management staff with ensuring that internal business productivity and quality are being upheld to a high industry standard.
- Monitor agent inbound/outbound calls
- Assess calls for compliance, quality, efficiency, and performance
- Review agent files for compliance, quality, efficiency, and performance
- Identify re-training and coaching opportunities
- Effectively communicate coaching opportunities through the proper channels
- Support internal quality control policy and procedures
- Track performance at department, team and individual levels
- Other duties as assigned
Quality Assurance Coordinator Skills Required:
- Ability to organize and prioritize multiple tasks and requests
- Proficiency with Microsoft Office
- Ability to provide effective feedback both verbally and in writing
- Exceptional attention to detail
- Positive attitude and approach
- Strong analytical and problem-solving skills
- Experience with operational audits
- Ability to work independently and within a team
- Willingness to exemplify our Core Values
- Spanish-English bilingual preferred
NSB Core Values:
- Follow Through
- Be Engaged
- Think First
- Be Respectful
- Be Accountable
NSB Culture & Environment:
- Diverse and friendly team
- Emphasis on work/life balance
- No nights/weekends
- Positive environment
- Performance-based incentives
- Advancement opportunities
To stay up to date on our latest postings we invite you to:
Like us on FaceBook:
https://www.facebook.com/nationalservicebureau/
Follow us on LinkedIn:
https://www.linkedin.com/company/national-service-bureau-inc./mycompany/
Visit our careers page:
https://national-service-bureau.careerplug.com/account
We are proud of the professional environment fostered through our roots as a family owned and operated business. We are looking to find a fantastic Quality Assurance Coordinator as we enter the largest period of growth in our company’s history.
This is a remote position.
