Medical Receptionist/Front Desk

RIDGEVIEW MEDICAL CENTER -
Chaska, MN

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Job Details

Part-time
$19.46 - $28.87 an hour
7 days ago

Qualifications

Computer operation
Counting cash
Basic math
English

Full Job Description

Purpose of Job

This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties.

Job Functions

Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
Completes pre-visit planning to ensure seamless patient experience.
Assigns the appropriate Guarantor for each patient.
Greets and provides courteous customer service to internal and external customers.
Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling.
Uses resources, tools and procedures to complete accounts in assign work queues.
Coordinates requests for release of medical information.
Performs other duties as assigned.

Minimum Education/Work Experience

16 Years old
Previous Customer Service Experience

Knowledge/Skills/ Abilities

Ability to meet and maintain necessary background checks as aligned with position functions
Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
Capable of making independent decisions with the use of strong critical thinking and problem solving skills
Knowledge of basic computer functions and Microsoft Office applications
Ability to perform basic math functions and count money
Ability to respond appropriately to unpredictable situations and diverse patient populations
Ability to work autonomously and as a team
Ability to multi-task

Preferred Qualifications

High school graduate or equivalent
One year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist Certificate
Previous electronic medical software experience
Bilingual

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.

Ability to travel to other Ridgeview clinics, including Chanhassen, Excelsior, and Belle Plaine, as needed to provide staffing coverage and support clinic operations

The Patient Access Representative serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring accurate registration, scheduling, insurance verification, and administrative support. This role is essential to creating a positive patient experience, supporting efficient clinic operations, and facilitating seamless access to care through accurate documentation, effective communication, and collaboration with the healthcare team.

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