Operations Analyst
Description
We are seeking an experienced and dynamic Operations Analyst to help support day-to-day operations and strategic initiatives for our organization. The ideal candidate combines strong analytical skills, project management experience, and a practical understanding of operations. They are comfortable working with data to identify trends, solve problems, and inform decisions, while also collaborating closely with field teams and stakeholders to drive execution.
Shift Transit is North America's leading operator of urban bicycle and scooter share programs and is proud to be the operation partner for DIVVY, Bike Share Toronto, BIKETOWN Portland and additional programs.
Shift Transit is proud of the diversity of our team members. We provide equal opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, genetic information, or disability.
Key Responsibilities:
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Analyze operational data (ridership, fleet availability, field operations, maintenance records, etc.) to identify trends, gaps, and opportunities for improvement
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Build and maintain reports, dashboards, and models to support performance tracking and decision-making
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Support labor planning, forecasting, and resource allocation
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Help standardize processes and improve data integrity across systems and workflows
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Partner with operations, maintenance, and field teams to develop process improvements and monitor results
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Identify and investigate operational issues, providing clear recommendations and follow-through on solutions
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Assist in managing and executing cross-functional projects, from planning to implementation
Requirements
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2–5 years of experience in operations, analytics, consulting, or a related field
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Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL and Python is a plus but not required
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Experience building dashboards and working with large datasets. Experience with data visualization tools such as Tableau or Power BI is a plus but not required
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Ability to translate data into actionable insights and communicate them clearly
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Strong organizational and project management skills with attention to detail
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Comfortable working in a fast-paced, evolving operational environment
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Experience in mobility, logistics, or field operations is a plus
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Willingness to work occasional nights, weekends and extended hours
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Ability to lift up to 50 pounds
Benefits:
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Competitive salary.
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Comprehensive health, dental, and vision insurance.
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Paid time off and opportunities for professional growth.
Join us in this exciting opportunity to lead a talented team and make a tangible impact on our operations. If you meet the qualifications and have the passion to excel in a fast-paced environment, we encourage you to apply.
Salary Range:
$70,000 - $85,000
