Pavilion Medical Home Care & Staffing, LLC is seeking a professional, organized, and compassionate Home Health Receptionist to join our team. The receptionist will serve as the first point of contact for patients, caregivers, healthcare professionals, referral sources, and visitors while providing administrative support to ensure the smooth operation of our home health office.
Job Responsibilities
- Greet and assist patients, families, caregivers, visitors, and healthcare professionals in a professional and welcoming manner.
- Answer, screen, and direct incoming phone calls and messages.
- Respond to general inquiries and route calls to the appropriate department or staff member.
- Schedule and coordinate appointments, meetings, and office activities as needed.
- Assist with patient and caregiver communication and direct inquiries to the appropriate staff.
- Receive and organize incoming mail, faxes, deliveries, and other correspondence.
- Maintain accurate and organized electronic and paper files.
- Assist with scanning, copying, faxing, printing, and uploading documents.
- Assist with maintaining employee and patient records while following confidentiality requirements.
- Support the intake and referral process by collecting and routing necessary information to the appropriate team members.
- Enter and update information in agency systems and databases.
- Assist the administrative, clinical, and personal care teams with day-to-day office tasks.
- Monitor office supplies and notify management when supplies need to be reordered.
- Maintain a clean, organized, and professional reception and office area.
- Follow agency policies, procedures, HIPAA requirements, and applicable home health regulations.
- Perform other administrative duties as assigned by management.
Qualifications
- High school diploma or equivalent required.
- Previous receptionist, front desk, administrative, healthcare, or customer service experience preferred.
- Home health, home care, medical office, or healthcare experience is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Professional and courteous telephone etiquette.
- Ability to handle confidential information with discretion.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities in a busy healthcare environment.
- Proficiency with Microsoft Office, Outlook, Google Workspace, and general computer systems.
- Ability to learn and navigate electronic medical records and scheduling systems.
- Dependable, punctual, and professional
- Bilingual skills are a plus.
Why Join Pavilion?
At Pavilion Medical Home Care & Staffing, we are committed to providing compassionate, high-quality care to our patients while creating a supportive and professional environment for our team. The Home Health Receptionist plays an important role in keeping our office organized and ensuring patients, families, caregivers, and referral partners receive excellent service.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have previous experience working as a receptionist, front desk assistant, administrative assistant, or in a medical/healthcare office?
- Are you comfortable answering multiple phone calls, assisting visitors, and handling administrative tasks in a busy office environment?
- How many years of administrative or receptionist experience do you have?
Work Location: In person
