Description:
Responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement
Requirements:
- Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues.
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Provide support to Aquatics Service Agents in absence of Aquatics Supervisor.
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Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed.
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Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction.
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Help cover all special events, including holidays.
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Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.
