POSITION DESCRIPTION
Child Welfare – Building Community Partnerships
Job Title: Support Staff II
Reports To: Director
Status: Full Time
FLSA Status: Non-Exempt
Our Mission: To provide expert, comprehensive services that strengthen children, adults and families impacted by abuse and neglect, autism, developmental, behavioral and physical health challenges so they can achieve whole health, well-being and maximum potential.
General Acknowledgement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job Summary:
The BCP Support Staff provides general clerical duties, and administrative support to the Director, Program Manager, Supervisor’s, Parent Partner’s.
Primary Duties and Responsibilities:
The primary responsibilities of the BCP Support Staff is to provide administrative services to four counties within the BCP program. Specific duties include
- Maintain highly organized records of monthly program expenditures for each county.
- Compile and submit accurate monthly financial documents on behalf of the program.
- Compile and input monthly data regarding referrals and case closures.
- Input data from PFS surveys.
- Assist each county in increasing referrals by sending emails, letters or phone calls to outside agencies to help meet program monthly target.
- Keep adequate inventory of supplies and replace as necessary.
- Maintain notes of program meetings and resources
- Update daily check logs.
- Assist Parent Partners by maintaining case file packets, creating cover sheets, distribute/deliver mail.
- Maintain binder for all counties.
- Communicate in a clear and supportive manner.
- Perform other duties as assigned.
Job Qualifications:
- Exceptional customer service and communication skills.
- Ability to perform reception functions include answering incoming calls, greeting visitors and monitoring guest flow.
- Good computer skills, with proficiency in keyboarding, data entry, and ability to use software including but not limited to Word, Outlook, and Excel.
- Ability to develop and maintain data tracking systems (e.g. Excel spreadsheets).
- Good writing skills, including comprehension, grammar, with ability to draft letters and other correspondence.
- Ability to multi-task
- Ability to provide culturally competent services shows sensitivity to the service population’s cultural and socioeconomic characteristics.
Core Competencies:
- Customer Service – regularly respond to customers in a courteous and timely manner with focus on providing quality services.
- Job Knowledge – demonstrate mastery of basic principles, techniques, and skills related to job, consistently applying technical and procedural competence.
- Professionalism – consistently present a positive image of self and the agency, operating with integrity and credibility.
- Planning & Organization of Work – reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines.
- Relationship / Leadership – exhibit ability to develop cooperative relationships based on mutual respect and trust, treating others fairly, consistently listening, openly and actively encouraging others to express candid and differing views.
- Judgement & Problem Solving – show ability to review facts and information using sound judgment to arrive at the most effective solution and when appropriate seek supervisory assistance.
- Quality & Accuracy – consistently present work product that is thorough, accurate, and effective in accomplishing intended purpose of assignments.
- Initiative & Independence – demonstrate ability to effectively complete work tasks with minimal direction from supervisor and take initiative to increase effectiveness of work and that of the department.
- Reliability / Dependability – exhibit consistency in performance and reliably follows through on tasks and assigned responsibilities.
- Temperament – maintain emotional control, a positive perspective, and effectively respond to stress on the job.
Education, Certificates, Licenses, Registrations:
- High school diploma or GED required; some college or business courses preferred.
- Valid Michigan Driver’s License, appropriate insurance and use of own vehicle.
Working Conditions:
- Generally an office environment with a cubicle or reception area workstation
- Ability to travel and attend meetings at various locations may be required
- Some non-traditional hours such as evenings or weekends may be required
Physical requirements:
- While performing the duties of this job, the employee is regularly required to, walk, stand, sit, communicate verbally and in writing, hear, and use hands and fingers to operate a computer and telephone keyboard.
- Close vision requirements due to computer work.
- Regular, predictable attendance is required.
Direct reports:
None
This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.
