Position Summary
The Customer Service Representative provides exceptional service to consumers and dealer partners by responding to inquiries, processing orders, and resolving customer issues in a timely and professional manner. The ideal candidate is friendly, detail-oriented, an excellent problem solver, and enjoys building relationships with customers while identifying opportunities to enhance their experience.
Key Responsibilities
- Respond to customer and dealer inquiries via phone, email, and other communication channels in a professional and timely manner.
- Process customer and dealer orders accurately and efficiently.
- Take ownership of customer concerns from initial contact through final resolution, including damaged shipments, missing parts, incorrect products, warranty claims, delivery issues, and general product inquiries by coordinating with internal departments to provide timely and accurate solutions.
- Collaborate with Shipping, Production, Purchasing, Sales, Engineering, and other departments to ensure customer expectations are met and issues are resolved efficiently.
- Assist customers with product selection and identify opportunities to recommend complementary products and accessories.
- Support the sales team by following up on customer inquiries, quotes, and outstanding orders.
- Maintain accurate customer records and documentation within company systems.
- Contribute ideas to improve customer service processes and the overall customer experience.
- Perform other customer service and administrative duties as assigned.
Qualifications
- Previous customer service, inside sales, retail, or order processing experience preferred.
- Strong communication and interpersonal skills with a customer-first attitude.
- Excellent problem-solving and organizational skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated with the ability to work independently and as part of a team.
- Proficient in Microsoft Office; experience with Shopify, ERP systems, or CRM software is a plus.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Work Location: In person
