The Plumbing Service Advisor serves as a trusted consultant to homeowners, helping them make informed decisions regarding their plumbing systems. This role works closely with our technicians and clients to identify problems, present solutions, and create an outstanding customer experience.
Our advisors don't use high-pressure sales tactics. Instead, they educate homeowners, provide multiple options, and help customers choose the solution that best fits their needs, goals, and budget.
This is an opportunity to earn a six-figure income while making a meaningful impact on customers and their homes.
What You'll Do
- Meet with homeowners to evaluate plumbing concerns and recommend appropriate solutions.
- Present repair, replacement, and upgrade options clearly and professionally.
- Build trust through education, communication, and exceptional customer service.
- Follow up with customers to ensure satisfaction and create customers for life.
- Work alongside service technicians to develop solution-based recommendations.
- Maintain accurate records and customer communications using company software.
- Generate referrals through outstanding service and relationship building.
- Participate in ongoing sales, communication, and technical training.
- Uphold the values and reputation of Mr. Dan's Plumbing in every customer interaction.
Required Qualifications
- Proven track record of achieving goals or performance objectives.
- Strong communication and relationship-building skills.
- Ability to confidently conduct in-home consultations.
- Comfortable using tablets, smartphones, and CRM software.
- Self-motivated with a strong desire to learn and improve.
- Valid driver's license with an acceptable driving record.
- Ability to work occasional evenings and weekends as customer needs require.
Preferred Qualifications
- 2+ years of sales, customer service, or in-home consulting experience.
- Experience in plumbing, construction, home services, or related industries.
- Strong presentation and negotiation skills.
- Ability to effectively communicate technical concepts to homeowners.
- Residential Plumbing Knowledge is a plus, but not required.
What Success Looks Like
- Consistently delivers a five-star customer experience.
- Builds lasting relationships with customers.
- Maintains high closing ratios while preserving trust and integrity.
- Creates value by helping customers make informed decisions.
- Contributes positively to company culture and team success.
- Continuously develops professionally through training and coaching.
Physical Requirements
- Ability to drive to customer locations throughout our service area.
- Ability to sit, stand, walk, kneel, crouch, and bend as needed.
- Ability to occasionally lift up to 25 pounds.
- Ability to operate mobile devices, tablets, and office equipment.
Benefits
- Competitive compensation with uncapped earning potential
- Performance bonuses and incentive programs
- Paid training and professional development
- Company-provided vehicle
- Paid vacation and holidays
- Medical, dental, and vision insurance
- Company-matched 401(k)
- Employee discounts
- Career advancement opportunities
- Year-round work
- Supportive, family-oriented culture
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) 3% Match
- Company truck
- Dental insurance
- Flexible schedule
- Fuel card
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Ability to Commute:
- Oxford, AL 36203 (Preferred)
Work Location: In person
