Essential Functions/Duties/Responsibilities:
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Sells and delivers a minimum number of vehicles per month.
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Writes complete sales orders and processes paperwork in accordance with dealership policies.
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Utilizes dealership sales control and follow-up systems.
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Attends product and sales training courses as requested by sales manager.
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Keeps up to date on new products and services within the industry.
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Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
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Maintains a prospect development system.
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Conducts business in an ethical and professional manner.
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Satisfies the transportation needs of new-vehicle purchasers.
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Approaches, greets, and helps or direction to any customer who enters the dealership showroom or sales lot.
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Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
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Fully explains product performance, application, and benefits to prospects.
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Describes all optional equipment available for customer purchase.
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Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
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Exhibits a high level of commitment to customer satisfaction.
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Knows and understands the federal, state and local laws that govern retail auto sales.
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Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
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Keeps abreast of new products, features accessories, etc., and their benefits to customers.
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Knows and understands equity and values and can explain depreciation to the customer.
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Ensures that the sales manager has an opportunity to meet each customer.
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Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
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Prepares sold vehicles for customer delivery prior to customer arrival.
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Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty and paperwork.
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Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
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Schedules first service appointment.
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Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
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Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
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Attends sales meetings.
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Maintains professional appearance.
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Other tasks as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
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Excellent sales and customer service skills.
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State Sales License
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Valid Driver's License
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Acceptable driving record
Preferred Skills/Abilities:
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Bachelor’s Degree in Business
Education and Experience:
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No prior experience or training.
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High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Requirements:
Extended periods of time walking, standing, bending, crouching
