We are hiring Shift Leads to help lead our team and deliver an exceptional experience for every guest.
This is a hands-on leadership role. As a Shift Lead, you are responsible for running a shift from start to finish—leading the team, maintaining standards, and ensuring every cookie and every guest experience meets Crumbl expectations.
You will perform all baker responsibilities while also setting the pace, coaching the team, and owning the results of your shift.
What Success Looks Like
- The shift runs smoothly, efficiently, and on time
- The team is engaged, productive, and supported
- Cookies are consistently high-quality and on brand
- Guests receive fast, friendly, and memorable service
- The store is clean, stocked, and organized at all times
Key ResponsibilitiesShift Leadership & Team Management
- Lead the shift with energy, urgency, and professionalism
- Set clear expectations and delegate tasks effectively
- Coach, train, and support team members in real time
- Hold team members accountable to performance and behavior standards
- Manage attendance, breaks, and shift flow
- Communicate updates, priorities, and issues clearly to the team
Operations Execution
- Oversee the full production line: mixing, balling, baking, decorating, and serving
- Ensure all products meet Crumbl quality and presentation standards
- Monitor ticket times and maintain efficient throughput
- Anticipate needs and adjust staffing or priorities as needed
- Ensure accurate inventory usage and minimize waste
Customer Experience
- Create a positive, high-energy environment for guests
- Engage with customers at the POS and throughout the store
- Resolve customer concerns quickly and professionally
- Lead by example in delivering exceptional service
Store Standards & Safety
- Maintain a clean, organized, and food-safe environment
- Ensure all food safety and sanitation procedures are followed
- Keep the store stocked and ready for service at all times
- Uphold all company policies and procedures
Baker Responsibilities (Core Role)
Shift Leads are expected to fully perform all baker duties, including:
- Following Crumbl recipes and procedures with precision
- Mixing, preparing, baking, and decorating cookies
- Performing quality checks on ingredients and finished products
- Operating kitchen equipment safely (18+ for certain equipment)
- Taking orders, handling payments, and assisting customers
- Cleaning, sanitizing, and restocking workstations
- Supporting inventory tracking and production planning
Requirements
- Previous leadership or supervisory experience required
- Strong communication and interpersonal skills
- Ability to lead in a fast-paced, high-energy environment
- High attention to detail and commitment to quality
- Reliable, dependable, and accountable
- Positive attitude and team-first mindset
- Comfortable giving direction and holding others accountable
- Ability to stand for long periods and lift up to 50 lbs
- Flexible availability, including early mornings, nights, weekends, and holidays
What We’re Looking For
- Someone who leads by example, not from the sidelines
- Someone who can balance speed and quality at the same time
- Someone who takes ownership of the shift, not just their station
- Someone who brings energy, positivity, and a desire to win as a team
Perks
- Fun, fast-paced work environment
- Opportunities for growth and development
- Being part of a team that takes pride in what they do
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- How many hours per week do you want to work?
- Are there any days you are unable to work?
- Are you at least 18 years old?
- Why do you enjoy leading a team?
Experience:
- Management: 1 year (Required)
License/Certification:
- Food Handler Certification (Preferred)
Work Location: In person
