Position Summary
We are seeking a friendly, detail-oriented team member to join our team. In this role, you will provide a variety of member service functions, including greeting and assisting members and guests, directing them to appropriate departments, and handling administrative tasks.
You will play a key role in building strong member relationships by presenting and explaining credit union products and services, assisting with account needs, and ensuring a positive, professional experience at every interaction. This is a high member-contact position requiring frequent interaction with members.
Key Responsibilities
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Greet members and visitors, assess their needs, and direct them appropriately.
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Provide administrative and operational support at all service stations.
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Explain credit union products and services and assist members in utilizing them.
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Process account changes and resolve account-related issues.
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Perform teller functions, including accurate and timely cash handling (paying and receiving).
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Collaborate effectively with team members to ensure excellent service delivery in professional manner.
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High school diploma or GED required
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1+ year in customer services, cash handling and administrative experiences; or any equivalent combination of formal training and/or experience which provides the necessary knowledge, skills, and abilities.
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Strong communication and interpersonal skills
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Ability to multitask and work in a team-oriented environment
