Job description:
PhysioStrength Physical Therapy is a young, growing, sports-centered outpatient physical therapy clinic located in Tacoma, WA. We specialize in helping athletes, active adults, and orthopedic patients recover from injury, improve performance, and return to the activities they love.
We are looking for a Front Office Assistant / Receptionist to become an important part of our energetic and cohesive team. As the first and last point of contact for our patients, this position plays a key role in creating a welcoming, professional, and positive experience throughout the patient's time in our clinic.
The ideal candidate is friendly, organized, dependable, energetic, and comfortable working in a fast-paced environment. We are looking for someone who enjoys interacting with people and is excited to work in a sports-focused physical therapy and rehabilitation setting.
This position is approximately 20-40 hours per week, with hours and schedule having some flexibility depending on clinic needs and candidate availability.
This is a great opportunity for someone interested in physical therapy, sports medicine, health and wellness, athletics, or healthcare administration who wants to be part of a growing clinic and learn how an outpatient sports rehabilitation practice operates.
Responsibilities:
- Greet patients and provide a friendly, professional, and welcoming experience
- Check patients in and out for appointments
- Answer incoming phone calls, transfer calls, and take messages as necessary
- Schedule, reschedule, and confirm patient appointments
- Communicate with patients regarding appointments, paperwork, scheduling, and general questions
- Coordinate daily workflow with physical therapists, physical therapist assistants, rehabilitation aides, and other front office staff
- Maintain accurate patient demographics, contact information, and insurance information
- Verify insurance benefits and obtain necessary authorizations when required
- Scan, fax, upload, and organize appropriate medical and insurance documents
- Collect patient payments including copays, coinsurance, deductibles, and other applicable fees
- Maintain accurate records of patient payments and communicate with billing staff regarding outstanding balances
- Assist with basic clerical and administrative duties
- Communicate closely with billing and clinical staff to resolve patient questions or concerns
- Help maintain patient confidentiality and follow clinic policies and procedures
- Promote cleanliness, organization, and a professional appearance throughout the front office and clinic
- Assist with maintaining an efficient patient flow throughout the clinic
- Work closely with the clinical team to support the overall patient experience
- Perform other administrative and clinic support duties as assigned
Ideal Candidate:
The ideal candidate will enjoy working with people and thrive in a team-oriented, active environment.
We are especially interested in candidates who are:
- Friendly, outgoing, and personable
- Reliable, punctual, and dependable
- Highly organized and detail-oriented
- Comfortable multitasking in a busy clinic environment
- Professional and confident when communicating with patients
- Comfortable answering phones and interacting with patients in person
- Able to work independently while also functioning as part of a team
- Comfortable learning new computer programs and clinic systems
- Proficient with basic computer functions and Microsoft Office
- Interested in physical therapy, sports medicine, athletics, fitness, or healthcare
- Willing to learn and take initiative
- Positive, energetic, and enthusiastic about helping others
Preferred Qualifications:
- Previous medical office, front desk, receptionist, or customer service experience
- Previous experience in a physical therapy, chiropractic, sports medicine, fitness, or healthcare setting
- Experience with medical scheduling or electronic medical record systems
- Experience with insurance verification and/or medical billing
- Familiarity with copays, coinsurance, deductibles, and insurance authorizations
- Interest or experience in athletics, exercise, sports, or rehabilitation
Why Join PhysioStrength?
PhysioStrength is a growing outpatient physical therapy clinic with a strong focus on sports rehabilitation, orthopedic care, performance, and helping patients return to the activities they enjoy.
Our front office team is an important part of our clinic culture. You will work alongside physical therapists, PTAs, and rehabilitation staff in an environment where communication, teamwork, and patient experience are highly valued.
Join our team today and become part of a growing clinic dedicated to helping our patients move better, perform better, and get back to doing what they love.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Orthopedics
- Physical & Rehabilitation Medicine
- Sports Medicine
Schedule:
- Monday to Friday
- 20-40 hours per week
- Flexible scheduling based on clinic needs and availability
Ability to Relocate:
- Tacoma, WA 98405: Relocate before starting work (Required)
Work Location: In person
Pay: $19.00 - $28.00 per hour
Work Location: In person
