Service Directors & Service Managers – Large NYC Metro Dealer Group
Join a Team That Values Excellence, Leadership & Work-Life Balance!
We are a family-owned business with over a dozen automotive dealerships across NYC's boroughs. We demand excellence, but we also believe in work-life balance and a positive culture.
What We’re Looking For in a Service Manager
Proven leadership experience in automotive service management
A coach & mentor – Someone who leads, trains, and inspires their team
Customer-focused mindset – Ensuring every customer leaves satisfied
Tech-savvy – Embraces digital tools for efficiency (MPIs, video communication, scheduling)
Analytical thinker – Uses data to drive performance & decision-making
Process-driven – "Inspects what they expect" to ensure smooth operations
Detail-oriented – High focus on compliance, warranty adherence & technician training
Key Responsibilities
Leadership & Team Development
- Act as a strong, visible leader who motivates and controls the entire service department
- Train and develop service advisors, technicians, and parts staff to deliver an elevated customer experience
- Set clear department objectives that align with dealership growth goals
- Foster a culture of accountability, teamwork, and continuous improvement
Operational & Performance Management
- Ensure fair and efficient work dispatching to maximize productivity
- Minimize unapplied time and improve service lane efficiency
- Analyze daily & monthly reports to monitor key performance metrics and coach for improvement
- Maintain full warranty compliance and keep the dealership in the CPVS safe zone
- Drive 100% digital MPI and video communication adoption
Technician & Service Advisor Oversight
- Keep all technicians on track with OEM training requirements
- Monitor performance, productivity, and training completion
- Ensure adherence to all dealership and manufacturer policies
Collaboration & Customer Experience
- Work seamlessly with the sales team to create a frictionless customer journey
- Maintain a customer-first mindset while driving department profitability
- Ensure all service & parts employees deliver the highest standard of service
Ready to Lead a Winning Team?
If you're ready to take ownership of a high-performing service department and be part of a growing, customer-first dealership group, apply today!
Current and clean drivers license required.
Submit your resume now!
Job Type: Full-time
Pay: $150,000.00 - $225,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
