POSITION DESCRIPTION
AFPRR Support Staff, Level II
Reports To: AFPRR Supervisor
FLSA: Non-Exempt/Hourly
Primary Duties and Responsibilities:
The primary responsibility of Support Staff Level II is to perform billing, data tracking and clerical duties, including:
- Perform billing duties
- Answering phones and greeting consumers
- Scheduling appointments
- Maintaining and logging utilization of petty cash
- Order supplies.
- Any and all other duties as assigned
Job Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to develop and maintain data tracking systems (e.g. Excel spreadsheets)
- Good writing skills, including the ability to draft letters and other correspondence
- The ability to generate timely and accurate billing for program services rendered
- Excellent computer skills, including but not limited to Word, Outlook, and Excel
- Ability to develop or improve existing office protocols or work flow
- Ability to multi-task
- Cultural competence
Certificates, Licenses, Registrations
- High school diploma or GED required; some college or business courses preferred.
- Valid Michigan Driver’s License or State ID
Environment
- Generally an office environment with a cubicle or reception area workstation
- Ability to travel and attend meetings at various locations may be required
- Some non-traditional hours such as evenings or weekends may be required
This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.
