Tom Thomas Legal, P.C. is hiring a dependable, professional Receptionist / Client Intake Coordinator to be the first point of contact for clients and potential new clients.
This position is ideal for someone who is friendly, organized, detail-oriented, and comfortable speaking with people by phone throughout the day. The receptionist plays a critical role in making sure calls are answered, messages are handled correctly, potential new clients are captured, and follow-up does not fall through the cracks.
Responsibilities:
- Answer incoming phone calls in a professional and friendly manner
- Greet callers and determine whether they are existing clients, potential new clients, courts, vendors, or other contacts
- Collect accurate information from potential new clients
- Schedule consultations and appointments
- Route calls and messages to the correct team member
- Monitor voicemail, email, web inquiries, and missed calls
- Enter and update information in firm software/CRM systems
- Follow up with potential new clients who did not answer or need additional contact
- Maintain organized notes and call records
- Help ensure every potential new client receives timely follow-up
- Handle sensitive and confidential information appropriately
- Provide general administrative support as needed
Qualifications:
- Prior receptionist, customer service, call center, intake, or administrative experience preferred
- Strong phone communication skills
- Professional, friendly, and calm demeanor
- Reliable attendance and punctuality
- Strong attention to detail
- Comfortable using computers, email, calendars, and web-based software
- Ability to multitask while maintaining accuracy
- Good written communication skills
- Ability to handle upset or emotional callers professionally
- Law firm experience is helpful but not required
- Bilingual English/Spanish is a plus
Ideal Candidate:
The ideal candidate is someone who understands that answering the phone is not just an administrative task — it is often the first impression a client has of the firm. We are looking for someone who takes ownership of communication, follows through carefully, and helps make sure no client or potential client is overlooked.
Compensation:
Pay depends on experience.
Benefits may be discussed during the interview process.
1. How many years of receptionist, customer service, or phone experience do you have?
- Multiple choice:
Less than 1 year
1–2 years
3–5 years
5+ years
2. Are you comfortable answering a high volume of phone calls throughout the day?
- Yes/No
- Mark “Yes” as preferred
3. Are you comfortable entering detailed notes into computer systems while speaking on the phone?
- Yes/No
- Mark “Yes” as preferred
4. Are you available to work Monday through Friday during regular business hours?
- Yes/No
- Mark “Yes” as required
5. Are you bilingual in English and Spanish?
- Yes/No
- Mark “Yes” as preferred, not required unless you truly require it
6. Have you worked in a law firm, medical office, call center, or professional office environment before?
- Yes/No
- Preferred, not required
7. Please describe how you would handle an upset caller.
- Written answer
Step 5 — Application settings
I recommend:
Receive applications by:
Email
Application email:
[email protected]
Resume required:
Yes
Cover letter:
No
Pay: $18.00 - $24.00 per hour
Work Location: In person
