J. J. Keller is looking for an Operations Support Specialist to join our Service Operations team! As part of our Service Operations team, you will process client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.
J. J. Keller offers many great benefits!
- Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
- Medical / Dental / Vision Insurance
- Tuition Reimbursement, eligible your FIRST DAY
- 401(k) with Employer Match + Company-Funded Annual Profit Sharing
- 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
There are so many things to love about our home office in Neenah, WI:
- Jean-friendly environment, every day of the week!
- Café that offers breakfast, lunch and multiple a la carte items
- Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
- Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home.
- Near 1-mile long walking trail that wraps around the campus
- Multiple collaboration stations
Job Responsibilities
- Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
- Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
- Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
- Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
- Resolves issues directly with the state when processing errors occur on behalf of the client.
- Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.
Qualifications
Experience/Education:
- 2+ years of professional services experience utilizing Excel.
- Post-secondary education in a business-related field preferred.
- In lieu of degree or experience, would consider a combination of education and related office experience.
Other Skills/Qualifications:
- Proficient in MS Office Suite with a heavy focus on Excel.
- Strong organizational, problem solving, communication, and critical thinking skills.
- Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
- Ability to apply regulatory knowledge in a variety of situations.
- Independent and strong decision-making skills.
- Ability to deal with ambiguity.
- Desire to meet and exceed client expectations.
- Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
- J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc.
- J. J. Keller Earns 9th Great Place to Work Certification™
- J. J. Keller Certified as a Top 100 Most Loved Workplace® in America
- 2024 Top Company for Women to Work for in Transportation
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Profit sharing
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What are your salary requirements for this position?
- This position requires regular onsite work at our corporate office in Neenah, WI. Are you able to meet this requirement?
Work Location: In person
