Overview
Your love of children, attention to detail, and sense of humor are the qualities we are seeking. Experience is appreciated and knowledge of Dentrix software is our ultimate wish.
Job Description:
As our Office Greeter (Receptionist), you are the first face our patients see when they come to our office. Therefore, your job is paramount to the success of our practice. Your interactions need to highlight our office core values. Your job is to ensure the patient encounters an excellent patient experience throughout their entire visit to our practice.
Essential Functions:
· Welcomes every single patient in as if they were VIPs while being conscious of time and the schedule.
· Keeps kids’ area clean and parent wait room area clean and organized
· Makes sure all video games and patient toy machine are working
· Gets mail daily, sorts and scans mail when necessary.
· Makes copies, sends, and receive faxes
· Checks in patients
· Verifies patient information, especially e-mail and phone number, with parent each time they come into office; updates patients personal and insurance information as needed.
· Answers phone by 2nd ring
· Resolves and clears all appointments on Pinboard by end of day.
· Checks voice messages and returns calls by end of business day for calls received before 5PM.
· Ensures HH forms and NP PPW are completed prior to the patient’s appointment
· Informs clinical team of patient’s arrival
· Informs parents at check in of any outstanding balance (in a confidential manner).
· Calls patients who are late for their appointment.
· Clears no-show patients from schedule and applies fee
· Fills openings in the schedule from the “will call” list.
· Prints consents for treatment and treatment plans and has parent sign during check in (when necessary).
· Sends or requests medical records and/or medical clearance to other practices at doctor’s request.
Qualifications:
· Exceptional Customer Service
· Analytical mindset, problem solver, and computer savvy
· Understanding of dental terminology and applicable dental codes
· You have a minimum of 3 years accumulative dental experience
· You’re proficient in DENTRIX practice management software.
· You can pass a background test.
Work Remotely
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
